CRM Manager

As our Microsoft Dynamics 365 Manager you will play a crucial role in enhancing and expanding our current Dynamics 365 environment integrating it into all facets of our sales marketing customer data management and engagement strategies. Your responsibilities will include:

• Taking product ownership of the Dynamics 365 platform in the UK covering Sales (CRM) Client Care Field Services and Customer Voice.
• Managing the deployment and customization of the Microsoft Dynamics 365 environment to align with business needs and requirements.
• Gathering and documenting business processes and advising on future state improvements.
• Acting as the primary contact for Microsoft Dynamics internally offering daily support to super users and commercial team members and ensuring best practices through Definition Handbooks Quick Start Guides and user training.
• Analyzing and monitoring data quality and segmentation opportunities ensuring all data feeds comply with GDPR.
• Managing the UK CRM/Lead Management strategy in alignment with business objectives.
• Overseeing the development of a customer lifecycle journey identifying touchpoints opportunities recommendations and strategies at each stage.
• Building executing and optimizing targeted automated sales/marketing journeys to boost lead generation sales conversion and client retention.
• Creating highly engaging and personalized campaigns with an emphasis on testing and learning to optimize future results.
• Continuously analysing data making recommendations for new campaigns to drive sales and identify crosssell and upsell opportunities.
• Developing reporting dashboards for Senior Management to measure KPIs accurately and determine ROI.
• Building effective relationships with all stakeholders across the business.

If youre ready to leverage your expertise in Microsoft Dynamics 365 to drive forward our business we want to hear from you.

Qualifications :

• Experience with Dynamics 365 in a consulting role.
• Experience with Marketo to support sales and marketing efforts across the business.
• Adept at business requirement analysis with a focus on reducing development effort and simplifying delivery.
• Experience of largescale CRM implementations.
• Business process mapping modelling and documentation knowledge
• Ability to lead engagements and present to the CSuite stakeholder.
• Excellent presentation and demonstration skills.
• Excellent communication skills both verbal and written.
• Motivated selfstarter with the ability to work remotely.
• Organisation and planning plans organises and schedules in an efficient manner focuses on key priorities.

Additional Information :

Its great to see youre considering a career with us here at Securitas UK! Youre one step away from joining our global team of over 375000 professionals.

Ready to take the next step Click Im Interested to submit your CV. Questions Reach out anytime at

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Remote Work :

No

Employment Type :

Fulltime