Mgr HR Shared Services Mgmt
Mgr HR Shared Services Mgmt
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Job Description
At ServiceNow our technology makes the world work for everyone and our people make it possible. We move fast because the world cant wait and we innovate in ways no one else can for our customers and communities. By joining ServiceNow you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents so we do everything we can to make that possible. We dream big together supporting each other to make our individual and collective dreams come true. The future is ours and it starts with you.
With more than 7700 customers we serve approximately 85 of the Fortune 500 and were proud to be one of FORTUNE 100 Best Companies to Work For and Worlds Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow we are committed to creating an inclusive environment where all voices are heard valued and respected. We welcome all candidates including individuals from nontraditional varied backgrounds that might not come from a typical path connected to this role. We believe skills and experience are transferrable and the desire to dream big makes for great candidates.
What you get to do in this role:
Our Global People Care team makes the world of work work better for our employees. Using our own technology we deliver an engaging employee experience providing support to employees and managers across 27 countries. Partnering closely with our HR Business Partners and Centers of Excellence we create a strong and effective crossfunctional team. We learn from our employees interactions with us and constantly evolve and enhance our service delivery.
As a People Operations Manager you will work closely with Global People Care Associates Specialists and regional Team Leads demonstrating ServiceNow leadership capabilities by supporting their daytoday activities to maximize productivity and optimize organizational collaboration. You will partner directly with Global Care Leads and Global People stakeholders to advise on and develop processes policies and programs as well as provide support and/or resolve escalations. By proactively identifying opportunities to automate innovate and streamline service delivery you will help to elevate the Global People Operations HR service and delivery teams performance and capabilities.
Key responsibilities:
- Lead a team of Global People Care Associates Specialists and regional Team Leadsproviding performance feedback as appropriate to line managers
- Demonstrate leadership skills including the ability to inspire motivate and guide a team toward achieving ambitious targets and fostering a positive team culture
- Identify recommend and implement improvements to regional and Global People Care processes to achieve increased efficiency and service consolidation capturing time and cost savings as well as global consistency wherever possible
- Responsible for process optimization efforts to enhance efficiency quality productivity and employee experience
- Foster a culture of innovation and continuous process improvement within Global People
- Build and maintain productive partnerships with Global People Operations and Center of Excellence (COE) leaders driving proactive consultation and collaboration across Global People and COE stakeholders and contribute to crossfunctional projects as needed
- Think critically and strategically leveraging strong analytical skills to interpret data identify trends and derive insights to guide informed decision making and support evidencebased recommendations in alignment with Global People Operations strategy and organizational goals
- Be a change champion: advocate for and promote the change that impacts the Global People Care team
What are we looking for:
To excel in this role you should demonstrate the following:
- Living our values and leadership capabilities: you take a humble approach to learning obsess over customer experience consistently strive to foster empathy and inclusivity and celebrate wins collectively.
- A passion for leading coaching and developing team members
- Excellent communication relationship and collaboration skills with colleagues at all levels of the organization
- A product mindset envisioning and influencing outcomesbased solutions with the voice of the customer in mind
- Experience engaging and partnering with functional leaders
- Indepth knowledge of both regional and global compliance and legislative topics e.g. HIPAA (United States) OFCCP (United States) and GDPR and experience applying this to Global People processes
- Experience scaling and streamlining Global People processes
- Strong data and analytics skills to influence and provide critical insights through effective storytelling to functional stakeholders and leadership
- Creative thinking and problemsolving skills applying these across service consolidation and refinement process improvement opportunities and escalation management
- Ability to thrive in a dynamic ambiguous fast paced and highgrowth environment
- Ability to own and drive projects to completion as needed
- Availability to work in shifts
Qualifications :
Required Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 8 years previous experience working in an HR operations or centralized customer service support role supporting global client groups
- 57 years of experience in process management and working with internal and external stakeholders
- 5 years previous experience as a manager or team lead of HR operators
- Proficient in MS Excel PowerPoint Data Analytics
- Extensive experience in process optimization in operations
- Strong process support skills and knowledge of Human Resources tools and technology
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
