Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Serve as project manager for clients samples keeping clients informed of status and TAT and lab informed of client requirements
Balance client needs and satisfaction with internal laboratory requirements for project success (act as advocate to both) and ensures that information is distributed to all who need it
Obtains necessary information for quote preparation Audits sample paperwork at required times
Schedules coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed
Assess client satisfaction by entering client concerns and complaints into the complaint management system works with Laboratory Management to assist with resolution.
Maintain supply inventory and verify invoices are correct.
Assist in management of invoices for supplies and client billing. (Both internal and external)
Responsible for managing outsources samples with partner Eurofins laboratories to ensure timely COA release for clients.
Works with external and/or internal courier services to ensure timely arrival and delivery of samples
Registration of incoming samples maintaining a neat and accurate record system of work performed on a daily basis and as needed for quality control tests or regulatory purposes.
Enter the sample data into Eurofins labware management system in a timely and accurate manner.
Assist in completing laboratory testing on all incoming samples in an accurate efficient and timely manner; ensure sample turnaround time goals are met or exceeded (as needed).
Adhere to appropriate quality measures to meet or exceed the standards set by government regulatory and company requirements relevant to assigned duties.
Assist in maintaining a safe and clean laboratory; clean work area and glassware used in analyses; dispose of hazardous wastes according to established procedures as needed.
Qualifications :
Basic Minimum Qualifications:
High School Diploma or equivalent; Associates Degree in science preferred or equivalent
Authorization to work in the United States indefinitely without restriction or sponsorship
Additional Information :
Position is FullTime MondayFriday first shift with additional hours as needed. Candidates currently living within a commutable distance of Lancaster PA are encouraged to apply.
What we Offer:
Excellent full time benefits including comprehensive medical coverage dental and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
