Technical VendorProject Manager Contract

Position: Technical Vendor|Project Manager (Contact)

Mode: Contract - long term

Location: Remote

Team: InfoSec and Infrastructure

About the Team

College Board has transformed into a post-Agile organization, embracing DevOps and Cloud-native systems, with the goal of improving speed and reliability of service delivery in support of our mission. Our team consists of engineers with a unique blend of skills and experiences, yet we underline the value of each individual and celebrate the successes of the TEAM. We build solutions to help reimagine and reshape engineering practices within College Board. We work with Product DevOps, Network Engineering, Security, and Infrastructure teams to design, build and manage robust infrastructure solutions in AWS at scale. We build strategic partnerships with vendors to fulfill services that are outside of our core competencies. We swarm sometimes and we go deep on an individual basis at other times. We learn and we teach. We are creative and value the merit of ideas.

About the Opportunity

As a Vendor Manager, you are a leader, relationship builder, an advocate for the College Board, a catalyst, and a collaborator. You understand Device as a Service (DaaS), service delivery, cloud software delivery and the tools and processes that empower efficient and resilient delivery that adheres to top-notch service management practices. You thrive in an environment with a strong mix of creativity and productivity. Your eagerness and vision enable you to lead, create and learn complex solutions. Your excellent communication and mentoring skills allow you to effectively articulate solutions to the team while bringing them up to speed, enabling all to make healthy contributions.

In this role, you will:

Strategy & Communication 40

• Solution and maintain Service Management and Service Delivery best practices.
• Contribute to technology strategy and planning. Conduct research on emerging vendors and technologies in support of systems development efforts and recommend processes, technologies that will increase cost effectiveness and systems flexibility.
• Conduct and lead vendor reviews of monthly invoices, service statistics (SLAs/SLOs, closer rates, etc..
• Lead in the identification and resolution of service efficiencies to drive cost and service optimization.

Design & Implementation 40

• Build and design solutions using the best practices of Service Delivery and Service Management.
• Manage day to day operations, plan for strategic improvements
• Continuously develop the skills required to work as part of the agile team in a poly-skilled development environment.
• Being a subject matter expert in current technological capabilities such as Device as a Service (DaaS), Service Delivery and Service Management.
• Develop and/or modify processes/services to automate/optimize the many DaaS services.
• Collaborate to define transformation patterns/processes with cross department service dependencies to ensure end to end delivery of DaaS use cases.
• Partner with domain SMEs (ISO, Infrastructure, Network, Observability, ITAM and Operations) to analyze the features and capabilities required to support DaaS.
• Work with technology leaders to understand business objectives and align services and vendor product offerings with those objectives.
• Contribute to the development and growth of the Vendor Management Program, through thought leadership, design and implementation of processes and the management of SLAs/SLOs.
• Manage the service queue, approve requests when applicable.
• Work with ITAM and the vendor to ensure supplies are at par levels, manage end user tech refresh

Team Management 20

• Lead Service Delivery/Management process efforts and mentor staff in the development and usage of these best practices and solutions to ensure optimum vendor performance and ROI
• Ensure monthly invoices are accurate to pricing model, meet SLAs/SLOs as defined within vendor contracts and penalties are applied when appropriate.
• Continuously look for process improvements to drive more efficient service delivery and greater ROI
• Build bridges and strategic partnerships with our vendor partners and College Board leadership

About You

Education|Certificaiton

• A Bachelor's or master s degree in the field of computer science or related field preferred.
• Professional training and/or certifications using ITIL, Service Design/Management etc.

Experience with:

• Process design and implementation
• IT Asset Management, Service Design and Management

Knowledge Skills & Abilities

• Excellent communication and collaboration skills - working cross-functionally with other teams, multiple vendors and stakeholders in a fast-paced environment.
• Ability to present ideas in business-friendly and user-friendly language.
• Demonstrated ability to develop and maintain good customer working relationships.
• Exceptional analytical, conceptual, and problem-solving abilities.
• Technical knowledge of Cloud Computing and DevOps.
• Ability to conduct research into emerging technologies and trends, standards, and products as required.
• Able to prioritize and execute tasks in a high-pressure environment.
• Willingness/ability to work off-shifts (evening, night-time, weekend) as necessary.

Pay Rate Range: $55-$65 per hr (Depending on Experience)

About the College Board

We are a mission-focused, not-for-profit membership organization that believes in promoting innovation, equity, and excellence for generations of students. Our members include more than 6,000 of the world s leading colleges, schools, and other educational organizations. We have over 1,600 employees in offices across the continental U.S. and Puerto Rico.

We are advocates for children and parents; we empower teachers and educators, and we are a strong presence in thousands of schools and communities across the country through programs and services - the SAT, Advanced Placement (AP and Pre-AP are just a few. Our work falls broadly into four categories: College Readiness, College Connection & Success, Student Opportunities, and Advocacy.

Named by Fast Company as one of the most innovative education companies, the College Board is a mission-focused organization. This job requires a strong focus on improving educational opportunities and outcomes, particularly for disadvantaged students, in the context of a competitive business environment.

Mission

Our mission is to clear a path for all students to own their future.

Selected candidates will be employed as a contingent worker of nextSource which is College Board s Managed Staffing Solutions Provider unless role is listed as direct hire . nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at