Automotive Technical Assistance Agent - NEW ORLEANS USA
Automotive Technical Assistance Agent - NEW ORLEANS USA
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1 Vacancy
Job Description
Job Description:
Key responsibilities:
Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone email or chat.
Problem Resolution: Analyze reported problems identify root causes and provide clear actionable solutions.
Documentation: Maintain accurate records of customer interactions technical issues and resolutions using the companys CRM system.
Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.
Qualifications:
Education: 24 year Automotive Technology program (certificate or degree) preferred or equivalent job experience
Certifications: ASE Certified (minimum 2. The National Certification is ideal. State certification is acceptable however candidate must be willing to get the ASE certification once hired
Language: Bilingual (French Canadian and English) is required
Experience: Minimum 3 years of handson experience as an Automotive Technician dealership preferred but independent repair facilities are acceptable. Previous experience in customer service or related fields is also preferred but not required.
Technical Skills: Expert understanding of vehicle systems diagnostics and repair processes. Extensive experience with electric vehicle infotainment and hybrid technologies are a plus.
Communication Skills: Excellent verbal and written communication abilities with a focus on clear and empathetic customer interactions.
ProblemSolving: Ability to think critically and provide effective solutions under pressure.
Computer Skills: Proficiency in CRM software Microsoft Office Suite and / or other relevant applications.
Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.
Other requirements
Home office remote within New Orleans USA only
Able to work shifts within the call centers hours of operation: Monday Friday 7 a.m. 8 p.m. Eastern time)
This position is fully remote within the United States only
All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
If you are an applicant from the United States Guam or Puerto Rico
DXC Technology is anEqual Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability protected veteran status race color religious creed national origin citizenship marital status sex sexual orientation/gender identity age or genetic information. DXCs commitment to diversity and inclusive selection practices includes ensuring qualified longterm unemployed job seekers receive equal consideration for employment. View postings below.
We participate in EVerify. In addition to the posters already identified DXC provides access to prospective employees for theFederal Minimum Wage Poster Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below select your state to view all applicable federal state and locality postings. Postings are available in English and in Spanish where required. View postings below.
Disability Accommodations
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Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
