Associate Manager Client Relations Specialist
Associate Manager Client Relations Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Associate Manager
Location: Kansas City MO Hybrid
Get To Know The Team:
This is an exciting opportunity in a new divisional structure within the Alt Investments Relationship Management Team that will provide resolution to daily support inquiries that are more transactional and executable in nature. As a Service Intake Associate Client Relations Specialist you will handle daily tasks such as JIRA tickets inbox management and review of dedicated AWD queues in addition to assisting on client events tasks as outlined in the following expectations.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
- Your Future: 401k Matching Program Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
- Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
- Training: HandsOn TeamCustomized including SS&C University
- Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
- Support Alternative Investment clients and provide backup coverage when other team members are out
- Ownership of the daily client requests via email
- Staying compliant the AWD queues and turnaround times
- Reviewing and completing JIRA Ticket requests for daily requests received
- Research and resolve any system issues reported by customers
- Identify and execute opportunities for process improvement
- Build and maintain documentation of Service Intake Team deliverables
What You Will Bring:
- Bachelors degree or equivalent experience
- 3 years of client facing workrelated experience specifically in financial services banking reconciliation accounting or similar required
- Excel proficiency
- Excellent written and verbal communication
- Strong operational problemsolving and data analysis skills
- Motivated careerdriven selfstarter
- Thrives in fastpaced teamoriented environments
- Highly organized with efficient time management
- Quick to learn and adapt to new systems and processes
- Experience with service tools (e.g. Word JIRA Chorus/AWD TAa plus
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Manager
Employment Type
Full-Time
