Customer Service Representative- Franklin TN Hybrid
Customer Service Representative- Franklin TN Hybrid
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Job Description
At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.
Position Summary
Want to make a difference in the healthcare industry
In working with our sales team you will learn how to help our agents grow sales in the Medicare health market while building a strong and collaborative relationship with your team. Our department has a history of solid sales growth and is an encouraging and positive place to work. If you have a strong work ethic positive attitude and willingness to learn along with the correct skills and qualifications we would love to have you join our team.
In this role you will act as a primary resource for product and agent service support for field sales and/or customer teams.
Possesses knowledge all Aetna health products available to the senior market.
Gives guidance with sales inquiries
Manages various software applications while taking calls when needed and documents processes effectively
Cultivates positive and successful relationship with field sales force/broker/consultant community/customer teams
Navigates and instructs the customer on how to use agent support website
Completes sales orders and requests for materials
Trains and mentors other employees if needed
Manages other support projects for team as needed
Assist Supervisor and Manager with providing support to the team
Required Qualifications
- Tuesday Thursday in Franklin TN office
- 13 years customer service call center environment; Required
- Microsoft Office (Excel and Outlook) computer skills; Requirement
Preferred Qualifications
- 13 years health insurance sales focus on Medicare health services
- Positive attitude and ability to be flexible in face paced sales environment
Education
High School diploma G.E.D. or equivalent experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 $28.46This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:
Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.
For more information visit anticipate the application window for this opening will close on: 04/18/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
