DMV Customer Service Center Generalist - Richmond District, Mult-Hire/Multi-Location- Pos. # 00579
DMV Customer Service Center Generalist - Richmond District, Mult-Hire/Multi-Location- Pos. # 00579
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Job Description
Title: DMV Customer Service Center Generalist - Richmond District Mult-Hire/Multi-Location- Pos. # 00579
State Role Title:Admin and Office Spec III
Hiring Range: Starting at $41000 - Prior relevant experience at DMV may increase thesalary to $43000
Pay Band: 3
Agency: Department of Motor Vehicles
Location:HOPEWELL CSC
Agency Website:
Recruitment Type: General Public - G
Job Duties
Virginias Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Generalist within the Richmond District Customer Service Centers (Richmond Central Chester Chesterfield West-Henrico East-Henrico Ashland Hopewell and Petersburg). The selected applicant will handle various customer transactions to include communicating policies procedures and regulations; issuing IDs; processing applications; administering vision driver and in car road addition processing diverse vehicle registrations and titling tax collection and other DMV related services.
The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered additionDMVserves a wide array of businesses including dealers fuels tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values we live them!
Minimum Qualifications
Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders especially in high-pressure environments.
Proven ability to provide excellent customer service and resolve inquiries efficiently.
Attention to detail for accurate processing and verification of transactions.
Problem-solving skills for resolving customer issues in fast-paced environments.
Computer literacy and proficiency in using Microsoft Office applications (e.g. Word Excel).
Ability to read understand and interpret complex laws policies and DMV procedures.
Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
Additional Considerations
Familiarity with DMV processes including policies and procedures related to licensing registration and titling.
Understanding of public sector operations including government processes regulations and customer service protocols.
Proven experience in customer service handling inquiries and resolving escalated customer issues.
Demonstrated administrative experience such as document processing data entry and maintaining records.
Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
Drivers License: Must possess and maintain a valid drivers license with fewer than 6 demerit points.
Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
As a condition of employment DMV will be alerted of any moving violation convictions including suspension of license.
Submission of an online application is required. DMV does not accept applications resumes cover letters any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact for assistance.
Minorities individuals with disabilities Veterans and people with National Service experience are encouraged to apply. EEO/AA/TT.
Contact Information
Name: DMV Employment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Employment Type
Full-Time
