Product Associate Quality Assurance

• Competitive salary and compensation structure

• Excellent health care benefits with 100 of individual employee premiums and 50 of dependent health care premiums covered.

• Competitive retirement benefits with 401(k) matching

• Twelve weeks paid parental leave.

• Monthly stipend for cell phone

• Generous paid time off and holiday schedule

• Frequent firmwide social events and activities

• Excellent environment for learning and growth

Our product team works together across the US and UK offices to build and maintain the data platform and analytical tools used by our colleagues to deliver impactful insights for our clients. We maintain a strong learning culture where everyone is expected to not only do their work but help others learn more and grow in their roles and careers.

The Penta Product team is responsible for five core areas of the Penta business:

1. Support: we provide support for all Penta users including colleagues and work directly with clients to get the most out of our products and help them solve problems with any of our intelligence products.

2. Training: we design and lead all product training including how and when to use any of our Intelligence products like monitoring insights reports Penta. live and the diverse range of analysis tools we build.

3. Data: we manage all of the data pipelines that underpin our entire platform including working with providers to manage costs and quality.

4. Product design:we set the vision and design for our products and what we build from small bugs to major new features like AI summarization of alerts. We also build tools directly to solve problems and automate work for analysts globally.

5. Product marketing:we are the best suited to be able to communicate how our products solve problems and we create the messaging and content to communicate that value.

As a Quality Assurance Associate you will be integral to ensuring the reliability and usability of our software. Your role will involve handson testing of new features diagnosing bugs and improving the overall user experience. This is an excellent opportunity for individuals passionate about technology problemsolving and continuous improvement.

In this role you will:

• Ensure software quality: Conduct thorough testing of new features troubleshoot technical issues and identify and report bugs to the development team for resolution.

• Collaborate with teams: Work closely with the engineering and PMO teams to understand system requirements improve testing processes and ensure accurate implementation of features. Communicate findings and suggestions effectively to ensure requirements are implemented as specified.

• Drive continuous improvement: Analyze test results and user feedback to identify pain points performance issues and areas for improvement contributing to system enhancements and overall product quality.

• Develop technical expertise: Build a comprehensive understanding of the tools systems and stakeholder solutions through handson experience training and mentorship. Grow your skills in QA methodologies software tools and data analysis.

• Data analysis and support:Work with our data team to provide support to users regarding platform data and availability.

We have a strong culture of learning and collaboration. We expect that you will want to grow in your role and experience develop new skills identify opportunities for you to specialize and work on things that are both interesting to you and solve real problems for our business and our clients.

Qualifications

• Bachelors Degree preferred

• Strong technical aptitude and ability to learn new technologies quickly

• Excellent communication and interpersonal skills both written and verbal

• Customercentric mindset and a passion for exceeding user expectations

• Detailoriented with a proactive problemsolving approach

• Highly numerate

• Ability to work independently and as part of a team

• A natural curiosity and desire to learn about stakeholder solution