Data Analytics Insights Manager services Senior Manager - Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

Job Description
Our Analytics and Insights Managed Services team brings a unique combination of industry expertise technology data management and managed services experience to create sustained outcomes for our clients and improve business performance. We empower companies to transform their approach to analytics and insights and optimizing processes for efficiency and client satisfaction. The role requires a deep understanding of IT services operational excellence and clientcentric solutions.

Job Requirements and Preferences:

• Minimum Degree Required: Bachelors degree in information technology Data Science Computer Science Statistics or a related field (Masters degree preferred)
• Minimum Years of Experience:
  • 14 year(s) with at least 3 years in a managerial or leadership role.
  • Proven experience in managing data analytics services for external clients preferably within a managed services or consulting environment
• Technical Skills: Experience and knowhow of working with a combination/subset tools and technologies listed below
  • Proficiency in data analytics tools (e.g. Power BI Tableau QlikView) Data Integration tools (ETL Informatica Talend Snowflake etc. and programming languages (e.g. Python R SAS SQL).
  • Strong understanding of Data & Analytics services cloud platforms (e.g. AWS Azure GCP) like AWS Glue EMR ADF Redshift Synapse BigQuery etc and big data technologies (e.g. Hadoop Spark).
  • Familiarity with traditional Data warehousing tools like Teradata Netezza etc
  • Familiarity with machine learning AI and automation in data analytics.
  • Certification in datarelated disciplines preferred
• Leadership: Demonstrated ability to lead teams manage complex projects and deliver results.
• Communication: Excellent verbal and written communication skills with the ability to present complex information to nontechnical stakeholders

Roles & Responsibilities:

• Demonstrates intimate abilities and/or a proven record of success as a team leader emphasizing the following:
  • Client Relationship Management:
    • Serve as the focal point for level client interactions maintaining strong relationships.
    • Manage client escalations and ensure timely resolution of issues.
    • Face of the team for strategic client discussions Governance and regular cadence with Client
  • Service Delivery Management:
    • Responsibly Lead endtoend delivery of managed data analytics services to clients ensuring projects meet business requirements timelines and quality standards
    • Deliver Minor Enhancements and Bug Fixes aligned to clients service delivery model
    • Good Experience setting up Incident Management Problem Management processes for the engagement
    • Collaborate with crossfunctional teams including data engineers data scientists and business analysts to deliver endtoend solutions
    • Monitor manage & report servicelevel agreements (SLAs) and key performance indicators (KPIs).
    • Solid financial acumen with experience in budget management.
    • Problemsolving and decisionmaking skills with the ability to think strategically
  • Operational Excellence & practice growth:
    • Implement and oversee standardized processes workflows and best practices to ensure efficient operations.
    • Utilize tools and systems for service monitoring reporting and automation to improve service delivery.
    • Drive innovation and automation in data integration processing analysis and reporting workflows
    • Keep up to date with industry trends emerging technologies and regulatory requirements impacting managed services.
  • Risk and Compliance:
    • Ensure data security privacy and compliance with relevant standards and regulations
    • Ensure all managed services are delivered in compliance with relevant regulatory requirements and industry standards.
    • Proactively identify and mitigate operational risks that could affect service delivery.
  • Team Leadership & Development:
    • Lead and mentor a team of service managers and technical professionals to ensure high performance and continuous development.
    • Foster a culture of collaboration accountability and excellence within the team.
    • Ensure the team is trained on the latest industry best practices tools and methodologies.
    • Capacity Management experience with practice development strong understanding of agile practices cloud platforms and infrastructure management
  • PreSales Experience:
    • Collaborate with sales teams to identify opportunities for growth and expansion of services.
    • Experience in solutioning of responses and operating model including Estimation frameworks content contribution solution architecture in responding to RFPs

Job Description

Our Analytics and Insights Managed Services team brings a unique combination of industry expertise technology data management and managed services experience to create sustained outcomes for our clients and improve business performance. We empower companies to transform their approach to analytics and insights and optimizing processes for efficiency and client satisfaction. The role requires a deep understanding of IT services operational excellence and clientcentric solutions.

Job Requirements and Preferences:

• Minimum Degree Required: Bachelors degree in information technology Data Science Computer Science Statistics or a related field (Masters degree preferred)
• Minimum Years of Experience:
  • 14 year(s) with at least 3 years in a managerial or leadership role.
  • Proven experience in managing data analytics services for external clients preferably within a managed services or consulting environment
• Technical Skills: Experience and knowhow of working with a combination/subset tools and technologies listed below
  • Proficiency in data analytics tools (e.g. Power BI Tableau QlikView) Data Integration tools (ETL Informatica Talend Snowflake etc. and programming languages (e.g. Python R SAS SQL).
  • Strong understanding of Data & Analytics services cloud platforms (e.g. AWS Azure GCP) like AWS Glue EMR ADF Redshift Synapse BigQuery etc and big data technologies (e.g. Hadoop Spark).
  • Familiarity with traditional Datawarehousing tools like Teradata Netezza etc
  • Familiarity with machine learning AI and automation in data analytics.
  • Certification in datarelated disciplines preferred
• Leadership: Demonstrated ability to lead teams manage complex projects and deliver results.
• Communication: Excellent verbal and written communication skills with the ability to present complex information to nontechnical stakeholders

Roles & Responsibilities:

• Demonstrates intimate abilities and/or a proven record of success as a team leader emphasizing the following:
  • Client Relationship Management:
    • Serve as the focal point for level client interactions maintaining strong relationships.
    • Manage client escalations and ensure timely resolution of issues.
    • Face of the team for strategic client discussions Governance and regular cadence with Client
  • Service Delivery Management:
    • Responsibly Lead endtoend delivery of managed data analytics services to clients ensuring projects meet business requirements timelines and quality standards
    • Deliver Minor Enhancements and Bug Fixes aligned to clients service delivery model
    • Good Experience setting up Incident Management Problem Management processes for the engagement
    • Collaborate with crossfunctional teams including data engineers data scientists and business analysts to deliver endtoend solutions
    • Monitor manage & report servicelevel agreements (SLAs) and key performance indicators (KPIs).
    • Solid financial acumen with experience in budget management.
    • Problemsolving and decisionmaking skills with the ability to think strategically
  • Operational Excellence & practice growth:
    • Implement and oversee standardized processes workflows and best practices to ensure efficient operations.
    • Utilize tools and systems for service monitoring reporting and automation to improve service delivery.
    • Drive innovation and automation in data integration processing analysis and reporting workflows
    • Keep up to date with industry trends emerging technologies and regulatory requirements impacting managed services.
  • Risk and Compliance:
    • Ensure data security privacy and compliance with relevant standards and regulations
    • Ensure all managed services are delivered in compliance with relevant regulatory requirements and industry standards.
    • Proactively identify and mitigate operational risks that could affect service delivery.
  • Team Leadership & Development:
    • Lead and mentor a team of service managers and technical professionals to ensure high performance and continuous development.
    • Foster a culture of collaboration accountability and excellence within the team.
    • Ensure the team is trained on the latest industry best practices tools and methodologies.
    • Capacity Management experience with practice development strong understanding of agile practices cloud platforms and infrastructure management
  • PreSales Experience:
    • Collaborate with sales teams to identify opportunities for growth and expansion of services.
    • Experience in solutioning of responses and operating model including Estimation frameworks content contribution solution architecture in responding to RFPs

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Coaching and Feedback Communication Continuous Process Improvement Creativity Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Embracing Change Emotional Regulation Empathy Inclusion 32 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date