Sr Customer Success Manager
Sr Customer Success Manager
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Job Description
About the role:
ClearlyRated is seeking a Senior Customer Success Manager to own and manage a portfolio of B2B SaaS customers across the U.S. Youll be the primary contact helping clients maximize their value from our platform driving adoption retention and expansion.
Youll collaborate across departments bring strategic insight to renewals and use tools like HubSpot and customer dashboards to prioritize outreach. This is a fully remote LATAMbased position with a focus on clear written communication proactive problemsolving and customerfirst thinking.
What youll do:
- Own a portfolio of B2B SaaS clients and lead them through the customer lifecycle from onboarding to renewal
- Proactively plan and execute renewal strategies stakeholder alignment and outreach
- Use dashboards and data to monitor health scores and prioritize atrisk accounts
- Drive adoption and expansion by helping customers realize value through professional services and product usage
- Communicate regularly and effectively via email; youll write clear helpful and clientcentric messages daily
- Collaborate with Sales Product and Support to close feedback loops and resolve customer needs
- Mitigate churn through proactive engagement and thoughtful customer journey management
- Participate in internal Slack channelsshare insights surface ideas and contribute to the teams collective knowledge
- Track all engagement workflows and account activity in HubSpot or a similar CRM
What were looking for:
- 25 years in a Customer Success Account Management or other clientfacing B2B SaaS role
- Proven success managing USA based customers or teams in a subscription model
- Strong grasp of customer lifecycle metrics like NRR (Net Revenue Retention) churn and upsell strategies
- Excellent written communication your emails should be clear concise and human
- Experience using HubSpot or a similar CRM to manage workflows
- Highly strategic and proactive; you plan ahead and dont wait for things to go wrong
- Comfortable navigating ambiguity and asking for clarity when needed
- Empathetic and serviceoriented with a commercial mindset
- Selfmotivated and confident working autonomously
Compensation:
- Competitive base salary based on experience: between $2000 $2500 USD per month.
- Benefits include:
- 11 paid holidays
- Flexible personalized PTO policyno hard caps just balance
- Remotefirst culture with full flexibility
Company overview:
ClearlyRated is a customer satisfaction platform built for B2B service providers. We help companies prove their value through verified client feedback ratings and testimonials.
Were spy we laugh a lot and we care deeply about our workand each other. Our culture blends startup energy with the stability and balance of a valuesdriven team.
Heres what makes us tick:
- Fanatical service: Our clients are everything we expect you to deliver that same energy
- Radical transparency: We say what we mean and expect the same from you
- Balance: Were remotefirst with team members across the U.S. and LATAM and we support real worklife integration
Ready to join a team where client impact meets culture and flexibility
Apply now and help us elevate the voice of the customer one success story at a time.
Employment Type
Full Time
