Customer Success Manager
Customer Success Manager
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Job Description
About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our award-winning intelligent integration and automation platform helps organizations power the future of business. At Boomi youll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out or visit ourBoomi Careers page to learn more.
Customer Success Manager
THIS ROLE IS A HYBRID ROLE BASED IN OUR VANCOUVER OFFICE TUESDAY-THURSDAY
What Youll Do :
- Maximize retention and identify growth opportunities with your account portfolio
- Manage the overall post-sales account success (technical commercial) with the support of the Boomi teams (Product Services Support)
- Understanding of customer requirements and drive internally (enhancements fixes) to accelerate and remove barriers to customer adoption and growth
- Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account product teams)
- Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program
The Experience You Bring :
- 5 years of experience working as either Customer Success Architect Engineer or Consulting role with Account management focus
- Experience with Commercial IT organizations
- Ability to address topics such as business value and total cost of ownership etc.
- Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work
- Experience in collaborating with Systems Integrators Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences
Bonus Points If You Have
- Experience with cloud and application integration and B2B integration
- Excellent business analytical problem solving and communication skills (written and verbal)
- Proven ability to meet and exceed retention targets Benefits
Arent sure if youre a match We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates so dont hesitate to apply; you could be the perfect fit!
Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this position ranges from 142k - 178k CAD annually (inclusive of commission). Final compensation will be determined by various factors including the candidates knowledge skills and experience.
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true authentic self. Our team members are our most valuable resources and we look for and encourage diversity in backgrounds thoughts life experiences knowledge and capabilities.
All employment decisions are based on business needs job requirements and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process please submit a request to. This inbox is strictly for accommodations please do not send resumes or general inquiries.
Required Experience:
Manager
Employment Type
Full Time
