Cloud Operations Engineer
Cloud Operations Engineer
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Job Description
Job Title: Application Support Engineer / Cloud Operations Engineer
Location: Hyderabad (Work from Office)
Work Mode: Hybrid/Remote flexibility available
Experience: 56 Years
About Model N:
Model N is the leading revenue management platform for the worlds largest Life Sciences and HighTech companies. We empower global enterprises to maximize revenues and drive growth through nextgeneration SaaS solutions. As part of our Cloud Operations team youll be working at the forefront of cloudbased technologies ensuring high performance scalability and availability of our enterprisegrade products.
Role Overview:
We are seeking a talented and driven Application Support / Cloud Ops Engineer to join our global Cloud Operations team. In this role you will be responsible for maintaining and enhancing the reliability of our SaaS infrastructure while actively resolving incidents and automating operational tasks. You will work closely with Development Product and QA teams to ensure seamless service delivery.
Key Responsibilities:
- Analyze and resolve production and nonproduction issues within defined SLAs.
- Assess severity levels of incidents and initiate appropriate response actions.
- Investigate system/application logs to troubleshoot and restore services.
- Deliver Root Cause Analysis (RCA) and drive postincident remediation plans.
- Regularly communicate incident/request status to teams impacted
- Support deployment monitoring and troubleshooting of new software versions across environments.
- Identify and report recurring issues contributing to their resolution through automation and process improvements.
- Participate in process improvement initiatives to eliminate manual interventions.
- Communicate issue status updates to internal stakeholders and impacted teams.
- Participate in a 24x7 oncall rotation for continuous support coverage.
- Operate effectively under pressure with flexibility in work schedules when required.
Key Requirements:
- 56 years of experience in application support or cloud operations roles.
- Strong Linux fundamentals (CentOS Ubuntu Amazon Linux).
- Exposure to AWS services and experience with CI/CD tools like Jenkins.
- Experience with application middleware platforms (JBoss Apache Tomcat NGINX).
- Proficiency in scripting (Bash Shell Python Groovy Perl).
- Working knowledge of tools like Git Terraform Ansible.
- Familiarity with networking concepts: DNS LDAP Firewalls File Shares SFTP.
- Experience in containerization tools and orchestration platforms is a plus.
- Monitoring tools experience (Zabbix LightRun etc..
- Cloud platform experience with AWS OCI.
- Tools knowledge: JIRA Confluence.
Nice to Have:
- AWS certification (highly desirable).
- Agile methodologies (Scrum Kanban) experience.
- Experience with Oracle or other RDBMS including data load/import/export tasks.
- Familiarity with Big Data environments (Hadoop Spark).
- Experience with enterprise middleware (WebSphere WebLogic).
- Exposure to Elastic Search Kibana EMR.
- Experience supporting BI and ETL tools like Informatica Looker.
Educational Qualification:
- Bachelors degree in Computer Science Information Technology or related field.
Employment Type
Full Time
