Customer Success Manager -
Customer Success Manager -
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Job Description
Job Title: Customer Success Manager
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD
Work Schedule: Monday Friday 9:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a missiondriven SaaS company in the renewable energy space. The founding team previously scaled and exited a top residential solar installation company and is now building worldclass tools that empower solar installers to grow through better customer experiences. The team is lean ambitious and deeply committed to fighting climate change through code.
Position Overview:
Were hiring a Customer Success Manager who thrives on urgency loves troubleshooting and brings exceptional communication skills to every customer interaction. This is a highimpact role responsible for ensuring customers onboard quickly adopt the product fully and find continuous success with the platform. Youll own key outcomes like onboarding completion retention and customer satisfaction all while being a strategic partner to internal teams.
Key Responsibilities:
Onboarding & Activation:
- Lead new customer onboarding and activation from start to finish.
- Design and manage onboarding plans tailored to customer needs.
- Relentlessly follow up with customers to drive timely completion.
- Identify blockers and solve them with urgency.
Customer Success & Relationship Management:
- Be the primary point of contact for active customers.
- Proactively check in train and guide customers to success.
- Communicate clearly via email video phone and Slack.
- Set and reinforce expectations keeping customers accountable.
Troubleshooting & Continuous Improvement:
- Own technical issues and troubleshoot relentlessly until resolved.
- Provide handson support with domain email and DNS setups.
- Collaborate with product and engineering teams to share insights.
- Build and maintain clear documentation and resources.
Qualifications:
- Fluent English speaker with excellent written and verbal communication skills.
- Comfortable engaging with customers over video phone and text.
- Exceptional sense of urgency follows up relentlessly until tasks are done.
- Strong technical troubleshooting ability doesnt rest until a solution is found.
- Experience in customer success or account management (SaaS preferred).
- Proven ability to operate independently in a fastpaced remote environment.
Proficiency with:
- HubSpot (or other CRM systems).
- Google Docs Sheets Slides.
- Slack Google Meet Zoom or Microsoft Team.
NicetoHaves:
- Familiarity with DNS domain registrars and custom email configuration.
- Experience in the solar or renewable energy sector.
- Comfort supporting small fastmoving B2B teams.
Resume Submission Guidelines:
To help us review your application efficiently please submit your resume in textbased PDF format only.
Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important: For timely processing both your resume and introductory video must be submitted in English.
Employment Type
Full Time
