Event Services Manager
Event Services Manager
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Job Description
JOB SUMMARY
Assists in supervising team while personally assisting in the physical set up of the function rooms (e.g. tables chairs dance floors podiums etc. and executing events based on requirements and standards. Assists in developing and directing team to provide consistent high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the event management food and beverage or related professional area.
CORE WORK ACTIVITIES
Supporting Event Services Operations
Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard.
Delegates tasks to ensure room sets are on time and meet Event Service Standards.
Manages departmental inventories and assets including par levels and maintenance of equipment.
Projects supply needs for the department (e.g. pads pens candy jars bottled water/water pitchers).
Ensures candy rotation on all meeting room sets (if applicable).
Establishes consistent standards for regular meeting room sets and VIP meeting room sets.
Conducts function room inspections prior to each function to ensure the room is set according to specifications.
Maintains cleanliness and sanitation standards in all banquet operation areas.
Coordinates routine maintenance to ensure a quality meeting facility.
Acts as a liaison between Banquets Event Planning Event Delivery teams and the group contact throughout the event.
Coordinates the necessary departments to maintain the meeting room standards.
Reviews the Diary weekly to ensure space maximization.
Ensures function rooms are set according to event documentation (Banquet Event Orders resumes etc. and customer requirements.
Providing Exceptional Customer Service
Makes presence known to customer at all times.
Stays available to solve problems and/or suggest alternatives to previous arrangements.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Conducting Human Resources Activities
Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals.
Ensures employees understand expectations and parameters.
Attends and participates in all pertinent meetings.
Leads shifts and actively participates in the servicing of events.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Conducts monthly department meetings with Event Service staff.
Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
The application deadline for this position is 28 days after the date of this posting April 15 2025.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
