Event Sales Coordinator Temporary
Event Sales Coordinator Temporary
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Job Description
EVENT SALES COORDINATOR TEMPORARY
POSITION SUMMARY
Perform general office duties to support Event Sales (e.g. filing sending emails typing faxing copying). Prepare salesrelated documents throughout the sales process (e.g. proposals contracts or banquet event orders). Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter retrieve and verify information (e.g. leads third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g. hours of operation rates and room types packages promotions entertainment restaurants special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.. Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Guest Relations
Address guests service needs in a professional positive and timely manner.
Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Actively listen and respond positively to guest questions concerns and requests using brand or property specific process to resolve issues delight and build trust.
Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Engage guests in conversation regarding their stay property services and area attractions/offerings.
Communication
Speak to guests and coworkers using clear appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.
Talk with and listen to other employees to effectively exchange information .
Working with Others
Support all coworkers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals
Sales
Process management from the group/event request receipt until the of the contract and receipt if initial deposit:
Qualify RFPs
Manage RFPs received via group enquiries websites such as Starcite Cvent HPN (and similar) and update these systems in a timely manner according to Company policy
Control of availability of rooms and meetings spaces
Bid proposal and reservation management timely Clients follow up
Effective Negotiation skill using sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
Site Inspections
Contract preparation and
Deposits schedule
Data Management
Accurately insert all Groups/Events Opportunities in Opera S&C and keep the business blocks/forecasts updated in real time
Insert Minihotels for Definite Group and create applicable rate code and market codes
Produce requested reports upon request
Ensure Opera One Source and Marsha systems are kept clean balanced and efficient
Revenue Management
According to Rev Mgr indications ensure all Groups/Events Opportunities are analyzed through Marriott systems
Set applicable rates to various RFP according to strategy received
Promote Upselling in each occasion
Support Active Sales team Event Sales Team and Event Operations Team to reach common goals
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
IC
Employment Type
Full-Time
