Director Product Management Premium Products Experiences

Director Product Management

Product Management at Capital One is a booming vibrant craft that requires reimagining the status quo finding value creation opportunities and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale brand capabilities talent and values to succeed as the digital revolution transforms our society and our industry.

As a leader within the Loyalty Product organization you will be accountable for improving the features quality and resiliency of Capital Ones loyalty platform with a keen eye toward product market fit and technical modernity. The Loyalty platform is an api first microservices based platform run on AWS that allows consumers to earn and redeem loyalty benefits including points. The Loyalty platform is at the heart of Capital Ones value prop and drives significant competitive advantage. You will be on the cutting edge of our serverless platform journey as we explore bold new technologies and innovative capabilities that optimize customer experience and sustainably deliver upon our industrys stringent performance requirements. From deeply understanding the Loyalty ecosystem to building and operating massive scale platforms that are highly resilient and performant you will drive the organization towards a bright future.

Capital One Product Framework

In this role youll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused Delivers gamechanging outcomes by focusing on leverage and excellence

• Technology Driven Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership Leads cross functional teams to solve customer problems and drive organizational alignment

Responsibilities include:

• Lead a team of 10 Product Managers and 4 data analysts across the product development lifecycle

• Set and execute the vision and strategy of the Loyalty platform alongside the platform lead

• Manage roadmap and priorities across your team; develop innovate ideas and build actionable plans across Capital Ones technology ecosystem to achieve those ideas

• Work across Technology/Engineer teams Business segments and operational teams to form a bold and cohesive strategy for both our consumers and our internal stakeholders.

• Help drive a strong culture within the Loyalty team by contributing to team building learning & development and team engagement

• Serve as a change maker to continuously improve internal processes across ideation backlog creation and delivery.

• Assist product managers in building research capabilities to proactively identify platform improvements

We want you if you are:

• Intellectually Curious. Youre comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity a hunger to learn and a seeker of new challenges.

• Communicator & Influencer. Youre comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.

• Doer. Youre biased toward action and are willing to make commitments and tradeoffs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product

• Passionate & Customer Focus. You care about growing others and bringing them together around whats possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.

• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new

• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.

Basic Qualifications:

• At least 7 years of experience working in Product Management

• Currently has or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelors Degree in a quantitative field (Statistics Economics Operations Research Analytics Mathematics Computer Science Computer Engineering Software Engineering Mechanical Engineering Information Systems or a related quantitative field)

  • A Masters Degree in a quantitative field (Statistics Economics Operations Research Analytics Mathematics Computer Science Computer Engineering Software Engineering Mechanical Engineering Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).