Sr Quality Assurance Manager Packaging Innovation Lab MSP-CX
Sr Quality Assurance Manager Packaging Innovation Lab MSP-CX
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 132000 - 228100
Vacancy
1 Vacancy
Posted on :
18-04-2025
Job Description
Are you interested in leading a team dedicated to reducing waste and testing innovative packaging products If packaging waste makes you cringe and youre passionate about developing others Amazons global Packaging Innovation Lab team may be the place for you. As the Quality Assurance Manager you will lead a team of Laboratory Technicians responsible for testing packages and validating the Ship In Product Packaging Program. This position is within the Mechatronics and Sustainable Packaging Organization where your teams work directly impacts global packaging automation and sustainability goals in support of Amazons Climate Pledge.
The ideal candidate is an experienced leader who can build and maintain highperforming teams while understanding technical laboratory operations. You should have a strong background in laboratory or packaging environments combined with excellent people management skills. You will be responsible for developing your team driving operational excellence and ensuring the lab meets its strategic objectives to deliver for our customers.
Key job responsibilities
Lead coach and develop a team of Packaging Lab Technicians including providing regular feedback and career development opportunities
Drive operational excellence through daily lab management including oversight of testing procedures quality control and workflow optimization
Establish and track performance metrics for both the lab and individual team members ensuring alignment with organizational goals
Review and approve technical documentation including test reports and stakeholder communications
Manage lab resources including budget planning equipment maintenance and capacity planning
Partner with internal teams and external vendors to drive continuous improvement initiatives and process automation
Ensure compliance with safety protocols and maintain lab certification standards
Coordinate team assignments and travel requirements (up to 25 for various packaging and robotics projects
Build and maintain strong relationships with stakeholders across Amazon serving as the primary point of contact for lab operations
Drive strategic planning for lab operations while balancing daytoday operational needs
This role requires a dynamic leader who can balance technical expertise with people management ensuring both team development and operational excellence while maintaining Amazons high standards for safety quality and customer obsession.
A day in the life
As a Packaging Lab Manager your day combines handson leadership with strategic oversight of lab operations. Youll start your morning reviewing key metrics and communicating with your team in person to align on priorities and address any operational challenges. Throughout the day youll move between coaching team members on testing procedures reviewing and approving test reports and collaborating with stakeholders across Amazon on packaging initiatives. Youll balance your time between ensuring smooth daytoday lab operations developing your team members through oneonone meetings managing rush requests and driving strategic improvements in processes and automation. The role requires you to be highly adaptable as you may need to shift from analyzing performance data to troubleshooting equipment issues or from leading team training sessions to participating in strategic planning meetings with senior leadership.
About the team
The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team works backwards from Internal Customer insights to Validate Deploy and Support MSP solutions in for deployment in the field. The Packaging Innovation Lab Team supports testing and validation of packaging materials and packaging products maximizing a solutions readiness and customer satisfaction.
Bachelors degree in related field (Engineering Packaging Materials Science or similar)
5 years of experience in laboratory or packaging operations
3 years of people management experience
Strong project management and organizational skills
Proven track record of leading and developing teams
Experience in stakeholder management and communication
Experience with safety protocols and compliance requirements
Lift up to 49 pounds and frequently push pull squat bend and reach. Participate in teamlifts for items over 50lbs.
Stand/walk for up to 12 hours while in operational facilities
Work in an environment where the noise level varies and can be loud with a variety of indoor and outdoor weather conditions
Continuously climb and descend stairs
Masters degree in related field (Engineering Packaging Materials Science or similar)
Experience managing industrial laboratory operations
Knowledge and experience with ISTA TAPPI ASTM ISO Test Methods
Understanding of packaging industry trends and sustainability initiatives
Experience with data analytics and reporting tools
Background in continuous improvement methodologies
Previous experience with packaging automation or robotics
Experience with of CAD tools and 3D printing technologies
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132000/year in our lowest geographic market up to $228100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The ideal candidate is an experienced leader who can build and maintain highperforming teams while understanding technical laboratory operations. You should have a strong background in laboratory or packaging environments combined with excellent people management skills. You will be responsible for developing your team driving operational excellence and ensuring the lab meets its strategic objectives to deliver for our customers.
Key job responsibilities
Lead coach and develop a team of Packaging Lab Technicians including providing regular feedback and career development opportunities
Drive operational excellence through daily lab management including oversight of testing procedures quality control and workflow optimization
Establish and track performance metrics for both the lab and individual team members ensuring alignment with organizational goals
Review and approve technical documentation including test reports and stakeholder communications
Manage lab resources including budget planning equipment maintenance and capacity planning
Partner with internal teams and external vendors to drive continuous improvement initiatives and process automation
Ensure compliance with safety protocols and maintain lab certification standards
Coordinate team assignments and travel requirements (up to 25 for various packaging and robotics projects
Build and maintain strong relationships with stakeholders across Amazon serving as the primary point of contact for lab operations
Drive strategic planning for lab operations while balancing daytoday operational needs
This role requires a dynamic leader who can balance technical expertise with people management ensuring both team development and operational excellence while maintaining Amazons high standards for safety quality and customer obsession.
A day in the life
As a Packaging Lab Manager your day combines handson leadership with strategic oversight of lab operations. Youll start your morning reviewing key metrics and communicating with your team in person to align on priorities and address any operational challenges. Throughout the day youll move between coaching team members on testing procedures reviewing and approving test reports and collaborating with stakeholders across Amazon on packaging initiatives. Youll balance your time between ensuring smooth daytoday lab operations developing your team members through oneonone meetings managing rush requests and driving strategic improvements in processes and automation. The role requires you to be highly adaptable as you may need to shift from analyzing performance data to troubleshooting equipment issues or from leading team training sessions to participating in strategic planning meetings with senior leadership.
About the team
The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team works backwards from Internal Customer insights to Validate Deploy and Support MSP solutions in for deployment in the field. The Packaging Innovation Lab Team supports testing and validation of packaging materials and packaging products maximizing a solutions readiness and customer satisfaction.
Bachelors degree in related field (Engineering Packaging Materials Science or similar)
5 years of experience in laboratory or packaging operations
3 years of people management experience
Strong project management and organizational skills
Proven track record of leading and developing teams
Experience in stakeholder management and communication
Experience with safety protocols and compliance requirements
Lift up to 49 pounds and frequently push pull squat bend and reach. Participate in teamlifts for items over 50lbs.
Stand/walk for up to 12 hours while in operational facilities
Work in an environment where the noise level varies and can be loud with a variety of indoor and outdoor weather conditions
Continuously climb and descend stairs
Masters degree in related field (Engineering Packaging Materials Science or similar)
Experience managing industrial laboratory operations
Knowledge and experience with ISTA TAPPI ASTM ISO Test Methods
Understanding of packaging industry trends and sustainability initiatives
Experience with data analytics and reporting tools
Background in continuous improvement methodologies
Previous experience with packaging automation or robotics
Experience with of CAD tools and 3D printing technologies
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132000/year in our lowest geographic market up to $228100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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