Client Service Analyst
Client Service Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Client Service Specialist
Lets be unstoppable together!
At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity equity and inclusion as we believe in the undeniable strength that diversity brings to our business employees clients and communities (with us you can always bring your full self to work).Join our inclusive committed team to be a challenger own outcomes and stay curious together.
Learn more at .
What will you be doing
The Client Service Specialist is responsible for providing our clients with an excellent customer service experience. The role entails understanding and analysing FMCG Market evolutions for creating insightful reports both periodical and ad hoc that drive actionable insights.
Job Responsibilities
Client satisfaction is at the epicentre in Circana and the Client Service Specialist needs to handle all client queries in a timely manner to point of resolution and coordinate where appropriate all crossfunctional working to support the resolving of issues or challenges.
Flawless planning proactive communication quality and timeliness are essential to ensure the high level of client satisfaction.
This role will provide lots of opportunities to gain the commercial awareness industry knowledge technical skills and professional experience to grow within the business.
Requirements:
University Degree preferably in Business Administration Marketing & Marketing Research or related subject
Proficient use of MS Excel and MS PowerPoint. Experience in working with BI tools (Unify Power BI Tableau) is considered a plus
Good communication skills (both oral and written) in Greek and English Language (German Italian French Dutch Spanish a plus)
Creativity and resourcefulness
Ability to work under high pressure and meet tight deadlines
Be collaborative in a Team environment
Effective time management to coordinate between different projects ensuring ontime and correct delivery
Curiosity creativity and passion for a stellar client experience (CX)
Circana Behaviors
As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their daytoday role:
Stay Curious: Being hungry to learn and grow always asking the big questions.
Seek Clarity: Embracing complexity to create clarity and inspire action.
Own the Outcome: Being accountable for decisions and taking ownership of our choices.
Center on the Client: Relentlessly adding value for our customers.
Be a Challenger: Never complacent always striving for continuous improvement.
Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity.
Commit to each other: Contributing to making Circana a great place to work for everyone.
Location
This position can be located in the following area(s): Athens Greece
An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.
#LINM1
#LIHybrid
Required Experience:
IC
Employment Type
Full-Time
