Customer Success Associate
Customer Success Associate
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$ 45100 - 61700
1 Vacancy
Job Description
As a Customer Success Associate you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied acting as an essential resource for troubleshooting and enhancements.
Responsibilities:
Proactively support the onboarding process for new customers.
Address and resolve a broader range of customer inquiries and issues.
Assist with customer renewals and upselling opportunities.
Monitor and analyze customer performance and engagement data.
Provide intermediatelevel training and guidance to customers.
Ensure implementation schedules targets and budgets are met.
Collaborate with internal teams on customer feedback to improve products/services.
Document detailed customer interactions and updates in CRM.
Identify potential areas for service/product improvement based on customer feedback.
Maintain and enhance strong client relationships.
Skills:
Enhanced Communication: Improved verbal and written communication capabilities.
Intermediate ProblemSolving: Ability to tackle a wider range of issues.
Analytical Skills: Basic analytical skills to track and interpret customer data.
TechnicalTechnical Proficiency: Stronger understanding of products/services.
Advanced CRM: More proficient use of CRM tools for streamlined customer management.
Customer Focus: Deepened empathy and focus on customer needs.
Collaboration: Enhanced team collaboration and coordination.
Feedback Implementation: Ability to implement customer feedback effectively.
Qualifications:
Bachelors degree from an accredited college/university or equivalent B2B client service experience
Strongly preferred minimum of two year of businesstobusiness (B2B) client/customer service experience; preferably consultative customer service experience working within the banking insurance hospitality retail and/or legal industry
Compensation:
Target salary range CA CT CO DC HI IL MD MN NY RI WA: $45100 $61700Required Experience:
IC
Employment Type
Full-Time
