Guest Services Representative - Full-Time
Guest Services Representative - Full-Time
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Job Description
Join Our Team as aGuest Services Representativeat theHilton Garden Inn RaleighCary!
AtParks Hospitality Group we believe that every guest deserves a warm welcome and exceptional service. Were looking for a friendly dedicated and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay.
What Youll Do:
- Greet guests warmly and assist them with checkin and checkout processes.
- Answer questions provide local information and assist with special requests to enhance the guest experience.
- Ensure guest requests are handled promptly and professionally maintaining a high level of service.
- Manage reservations cancellations and modifications as needed.
- Communicate effectively with other departments to ensure guests needs are met.
- Handle guest complaints and issues with professionalism working towards a resolution.
- Maintain an organized front desk area and assist with other administrative duties as needed.
What Youll Bring:
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role preferred.
- Strong communication skills and a friendly welcoming demeanor.
- Ability to stay calm under pressure and address guest needs with a positive attitude.
- Flexibility to work weekends evenings and holidays as required.
- Basic computer skills and experience with hotel management software a plus.
Why Youll Love Working Here:
- Competitive pay and comprehensive benefits including medical and dental from day one.
- Paid time off (PTO) for all team members because we value your wellbeing.
- Team Member Recognition Program to celebrate your achievements.
- Discounts on hotel stays and dining.
- Opportunities for personal and professional growth within Parks Hospitality Group a company recognized as a Best Place to Work.
About Us:
At Parks Hospitality Group we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.
Location:
Hilton Garden Inn RaleighCary 131 Columbus Ave Cary NC 27518
Required Experience:
Unclear Seniority
Employment Type
Full-Time
