Service Supervisor
Service Supervisor
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Job Description
Description
JOB SUMMARY
Service Supervisors leads the field service representatives who perform onsite routine services including installation maintenance and repair. Manage the scheduling and training of field service technicians. Handles service contracts and directs support services. Must be mechanically inclined extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills and by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develops methods guidelines and policies to facilitate efficient service delivery.
- Ensure all customer issues are satisfactorily resolved utilizing engineering manufacturing and other teams as needed.
- Provides input to strategic decisions that affect the functional area of responsibility.
- May give input into developing the budget. Capable of resolving escalated issues arising from
operations and requiring coordination with other departments.
- Develop workflow for the field service team.
- Assist in goal setting skill enhancement and performance reviews activities for field service staffs.
- Investigate and resolve any issues resulting from substandard performance.
- Ensure company policies and procedures are followed by the staff.
- Provide training to service staff as needed.
- Provide support and guidance to service staff to ensure timely and quality customer services.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Documents service and installation actions by completing forms logs and records.
- Operate vehicle in a safely manner and use field automation systems.
- Follow all companys filed procedures and protocols.
- Updates job knowledge by participating in educational opportunities; reading professional
- publications.
- Build positive relationships with customers.
- Diagnose and support entire machine systems and in assist customers within the field operation and adjustments.
- Support service teams in achievement of service goals.
- Assist in interviewing and hiring new professionals.
- Ensure that the resources are properly trained to meet service objectives.
- Oversees company vehicles inventory and tools in proper working condition.
- Maintains knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership. This includes manufacturer training and on the job training.
- Maintains communication with the customer and answers questions relative to the work being performed.
- Makes recommendations for additional work that needs to be completed.
MANAGEMENT AND SUPERVISORY RESPONSIBILITY
- Typically reports to Management Direct Supervisor job title(s) Typically include: Service Manager Regional Service Manager
- Job is directly responsible for managing other employees (e.g. hiring/termination and/pay decisions performance management. Job title example(s) of employees directly supervised:
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
- Ability to establish and maintain effective working relationships with employees businesses and community. Ability to communicate clearly and concisely both in oral and written form.
- Ability to perform duties with awareness and in accordance with the organizations policies and applicable laws.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Associate degree (A. A.; Bachelors Degree.
- 3 years of related experience and/or training; or equivalent combination of education and experience.
WORKING CONDITIONS
- Regular business hours. Some additional hours may be required.
- Travel requirements: Domestic: Up to 20
- Climate controlled office environment during normal business hours.
PHYSICAL REQUIREMENTS
Sitting
Up to 7 hour(s) a day
Lifting
Up to .5 hour(s) a day up to 50lbs max. ^
Walking
Up to 2 hour(s) a day
Pushing/ Pulling
Up to .5 hour(s) a day up to 50lbs max. ^
Standing
Up to 4 hour(s) a day
Climbing
Up to .5 hour(s) a day
Bending/ Squatting/Stooping
Up to 1 hour(s) a day
Stairs
Up to .5 hour(s) a day
Reaching
Up to 2 hour(s) a day
Ladder
Will not apply generally
Balancing
Will not apply generally
Step stool
Will not apply generally
Twisting
Up to 1 hour(s) a day
Excessive heat exposure
Will not apply generally
Crawling
Will not apply generally
Excessive cold exposure
Will not apply generally
Hands in water
Will not apply generally
Dust exposure
Will not apply generally
Kneeling
Up to 1 hour(s) a day
Lound noise exposure
Will not apply generally
Data Entry/Typing
Up to 4 hour(s) a day
Humidity exposure
Will not apply generally
Unusual hearting or vison demands: None Specified
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting punching or pulling in an awkward position.
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain or be interpreted as a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.
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Required Experience:
Manager
Employment Type
Full-Time
