CX Suite Pre Sales CCaaS Specialist Functional Contact Center Expert mfd 297368

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

Worldline CX Suite our cloudbased solution optimizes contact centers from medium to large sizes enabling efficient management of customer interactions across all communication channels (voice emails bots).Worldline CX Suite is a solution developed and maintained by Worldline which also relies on numerous partner solutions to offer customers the very best in market innovation.

DaytoDay Responsibilities

As part of a sales & consultants team the WL Contact sale support expert is responsible for customers presentation / demo. The objective is to support the sales team for clients meetings. You need to have a good understanding of the customers business and CX issues. When RFI/RFP or any opportunities are issued you will contribute to the response (or lead generation) by integrating the key elements understood during the presales meetings

• Prospect: presales activities solution s demo customers presentation
• Lead and facilitate functional workshops with customers (presales activities or prior to solution implementation) and find the solution modules that will add the most value
• Conduct immersions to identify the customersneeds
• Propose functionalities or best practices to ensure the projects success (omnichannel strategy design customer journey design performance analysis etc..

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion cando attitude and a hunger to learn and grow. In practice this means:

• Experience in Presales activities #Sales
• Experience in CcaaS and business knowledge in call centers 10 years)
• You have the leadership and interpersonal skills to captivate and motivate the various stakeholders you work with #Leadership
• You know how to listen to customers and understand their needs #Consulting
• You are versatile and flexible organized rigorous curious and innovative #Adaptability
• You are at ease with Customer Relations/Experience or Contact Center concepts and are ready to learn more #CX
• Youre able to work independently but are involved in the life of the team #TeamBuilding
• Fluent in German and English

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Flextime & mobile working within Germany
• Company pension plan
• Individual training programs
• Job bike & diverse range of employee discounts
• Mobility and food subsidies
• Good public transport connections and free parking (locationspecific)
• health program
• Regular employee events
• Possible participation in the Innovation Festival @ Worldline
• Employee Share Program: We win together as a team and our longterm incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow
• Sustainable international company culture

Shape the evolution

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion cando attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.