Patient Experience Manager and Coach
Patient Experience Manager and Coach
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$ 68640 - 99590
1 Vacancy
Job Description
Overview
Centinela Hospital Medical Center has been serving the communities of Inglewood and the wider Los Angeles area for nearly 100 years. An awardwinning facility ranking in the top 5 nationally for quality and patient safety Centinela Hospital is a 362bed acutecare hospital with a 24hour emergency department and primary stroke center orthopedic care advanced cardiac services critical care services robotics surgery program inpatient and outpatient rehab programs labor and delivery and more.
Join an awardwinning team of dedicated professionalscommitted to our core values ofqualitycompassionandcommunity!
Celebrating Our Centinela Hospital Heroes
Centinela has earned hundreds of national awards and recognitions including100 Top Hospitalrecognition from Fortune/Merative and straight Asfor hospital safety from The Leapfrog more information visit.
Centinela Hospital Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs.
Our Total Rewards package includes but is not limited to:
- Paid Time Off
- 401K retirement plan
- Outstanding Medical
- Dental
- Vision Coverage
- Tuition Reimbursement
- Many more Voluntary Benefit Options!
Benefits may vary based on collective bargaining agreement requirements and/or the employment status i.e. fulltime or parttime.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status disability race gender gender identity sexual orientation or other protected characteristics. If you need special accommodation for the application process please contact Human Resources. Know Your Rights: Notice for California Applicants: as knowledge quality and process expert on patient experience improvement. Acts as point of contact for facilities and responds to patient experience inquiries related to measures analysis support and interventions. Plans and provides training expert coaching and observation knowledge assessment and skill validation in patient experience improvement for all levels of the organization. Communicates all requirements and commitments for each project. Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals. Aids in monitoring reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement and reporting on findings to key stakeholders. Serves as a change agent on patient experience. Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes tools processes and procedures that can be utilized across the system to ensure positive patient experiences. In collaboration with Regional Director interfaces with key leadership constituencies to help drive system performance. Applies evidencebased knowledge of performance improvement survey instruments and methodology to work. Leads facilitates or participates in facility and facilities within regions patient experience teams and improvement activities as assigned or approved by director. Supports other teams work in relation to patient experience outcomes and supports integration of process improvements across system.
Qualifications
EDUCATION EXPERIENCE TRAINING
- Experience consulting or coaching evidencebased best practiced in patient experience in a health care setting
- Bachelors Degree in Business Healthcare or a related field preferred.
- Must have excellent communication and presentation skills written and oral
- Excellent interpersonal skills with the ability to interact effectively with a wide variety of stakeholders to creatively solve problems guide and influence people.
- Must effectively manage time and operate as a selfstarter by being proactive and assertive.
- Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills as well as a strong attention to detail.
- Requires knowledge of CAHPS Reputation Management and other such patient experience surveys in the public domain that impact public reporting and valuebased reimbursement.
- Strong computer literacy and software experience Word PowerPoint Excel Adobe Acrobat.
- Ability to travel to all entity locations throughout the geographic service area.
Centinela Hospital Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes but is not limited to paid time off a 401K retirement plan medical dental and vision coverage tuition reimbursement and many more voluntary benefit options. Benefits may vary based on employment status i.e. fulltime parttime per diem or temporary. A reasonable compensation estimate for this role which includes estimated wages benefits and other forms of compensation is $68640.00 to $99590.40 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire in which a wide range of factors will be considered including but not limited to skillset years of applicable experience education credentials and licensure.
Required Experience:
Manager
Employment Type
Full-Time
