Schedule Details:

Scheduled Hours:

Shift:

Hours:

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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 16000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

This position is responsible for consulting developing implementing and evaluating medical centerwide management and employee development programs through both open and tailored departmentspecific initiatives. Designs and delivers a variety of programs to support organizational changes and assists managers and senior leaders with goals using organizational development continuous improvement and adult learning theories and practices.

Major Responsibilities:

• Independently carries out needs assessments segmenting the targeted audience selecting and/or designing assessment methods instruments and data collection and develops the training programs or change interventions consistent with the assessment and the organizations goals and strategies.
• Consults with administrative clinical and physician leadersincluding at the highest levels of the organizationto identify diagnose and problem solve organizational effectiveness problems and solutions while building positive valueadded relationships with all clients. Designs instructional improvement or performancebased interventions to build individual and organizational capacity and improve patient satisfaction employee climate and operational and financial performance.
• Works directly with the Director VP of Human Resources and other organizational leaders to develop implement and measure workforce strategies enhancing the overall culture and work environment with a focus on management and leadership development continuous improvement and performance improvement.
• Manages several highprofile systemwide projects (minimum of two) with senior stakeholders and sponsors (e.g. highpotential programs lean quality programs culture change initiatives systemwide learning needs analysis learning metrics and ROI etc..
• Collaborates with other internal subject matter experts (i.e. Quality Nursing Professional Development the Center for Innovation and Transformational Change other HR leadership) across the Medical Center to effectively interpret feedback deliver leadership and management learning and education programs and measure results. Solutions may be instructorled inperson solutions or elearning ondemand solutions.
• Trains facilitates and coaches in the areas of leadership management culture teamwork engagement continuous improvement change management project management and standard work.

Position Qualifications:

License/Certification/Education:

Required:

• Bachelors Degree.

Preferred:

• Masters Degree or current enrollment in a Masters program.
• Lean Green Belt and/or Lean Black Belt certification.
• Experience teaching and facilitating lean programs and coaching/mentoring lean belt candidates.

Experience/Skills:

Required:

• Minimum five to ten 510 years of progressively more responsible organizational development related work and managerial/leadership experience.
• A thorough understanding of the principles theory and practice of large scale change organizational development continuous improvement training and adult learning.
• Must possess excellent skill at building rapport with clients at all levels demonstrate relationships are valueadded for the client and organization and that the trust built facilitates the exchange of candid and productive feedback.
• Adept at gathering information through probing and listening and gleaning the salient points from the facts presented. Must demonstrate the ability to apply or modify existing OD/training tools based on the specific needs of clients.
• Ability to identify group behaviors and needs and determine appropriate interventions on the spot and be skilled at working with difficult groups.
• Ability to establish project plans mobilize resources necessary to complete projects monitor progress and manage resources.
• Must be able to work in a fastpaced environment with demonstrated ability to juggle and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate.

Preferred:

• Specific healthcare experience is a plus.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.