Technical Clarification Specialist CtP
Technical Clarification Specialist CtP
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Salary Not Disclosed
1 Vacancy
Job Description
Who are we:
Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition but at the same time we help define the future trends in our industry thanks to stateoftheart technologies and innovative business ideas. We are dedicated to our equipment our technology our associates and our customers. Come join the team!
Are you looking for a challenge Thats what we offer!
Technical Clarification Specialist CTP
Location: Kennesaw GA
What we are looking for:
Primary purpose is providing technical clarification to reduce planned and unplanned downtime for our CTP customer base. Work closely with the Lifecycle Operations Team to help control costs and maximize contract profitability for all onsite service scheduling and phone support assistance. Analyze and troubleshoot all CTP problems in a timely manner. Provide detailed reporting to the Technical Analysts / Specialists whenever necessary. The position is embedded in the Global Solution Center Americas.
What you will do:
- Provide technical support to reduce downtime for our installed customer base.
- Work closely with 3rd party Vendors on technical side based on the service level agreements.
- Maintain product knowledge via internal training selfguided training and on the job training.
- Assist with clarification on spare parts and retrofits.
- Available to perform repairs to machines in the field upon supervisors approval.
- Provide basic sales support on the technical side.
Skills:
- Strong computer skills including Word Excel Outlook
- Strong analytical skills
- Effective written and verbal communication skills with the ability to interact with all levels inside and outside of theorganization
- Ability to analyze complex situations and arrive to soundconclusions
Education and Experience:
- Associates degree or Equivalent
- One year experience in similar position
Travel:
May be required to travel outside of the country.
Benefits:
- Medical dental and vision coverage eligibility from day 1
- Short and longterm disability coverage offered
- 401 (K) plan with employer match
- Life insurance coverage offered
- Vacation Sick and Personal Time Off offered
- 9 company holidays
- 4 floating holidays
Travel:
- This position requires no travel.
ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards rules and regulations issued under the OSH examines workplace conditions to make sure they conform to applicable OSHA ensures employees have and use safe tools and equipment; and properly maintain such equipment.
EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs job requirements and individual qualifications without regard to race creed color religion or belief national social or ethnic origin citizenship status sex (including pregnancy) age physical mental or sensory disability HIV status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service protected veteran family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.
Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
Good to know: Rarely are there candidates who fulfill all requirements 100. Even if you dont fulfill all requirements we look forward to receiving your application in any case.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
