Office Specialist 2
Office Specialist 2
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$ 3429 - 4622
1 Vacancy
Job Description
Initial Posting Date:
04/16/2025Application Deadline:
04/23/2025Agency:
Department of Human ServicesSalary Range:
$3429 $4622Position Type:
EmployeePosition Title:
Office Specialist 2Job Description:
Office Specialist 2 / REQ178791
Salary Range: $3429 $4622
Klamath Falls office
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.
OPPORTUNITY AWAITS!
Step into a position where your daily interactions not only support a dedicated team but also empower individuals in needare you ready to make a lasting impact in the community
SUMMARY OF DUTIES
This position supports the whole APD office as well as the OEP Program composed of eligibility workers adult protective service workers transition coordinators adult foster home licensors home care worker registry case managers supervisors and the District Manager. These efforts enable staff to achieve the Agencys mission.
The majority of duties include front desk reception:
Meet customers in person and on the telephone. Answer and directs incoming phone calls to the appropriate worker.
Maintaining good relationships and communication with clients daily.
Provide appropriate applications paperwork and instructions accept applications verification and copy documents as necessary.
Take and route messages/initial contact and information to appropriate staff.
Use longterm care TANF EDRC TA/DVS and other computer files/screens to obtain client information regarding status of benefits/services.
Use of ONE system to schedule or reschedule appointments with Oregonians.
Make referrals to community resources and services as appropriate. Issue temporary medical cards to clients using the MMIS system.
Issue and receive EBT cards and helps clients resolve EBT card problems and ensure the security control and maintenance of the EBT process is in place.
Process incoming mail.
Prepares new case files develops and organizes new filing systems.
Operate and maintain office equipment and miscellaneous copying filing and faxing as assigned.
Voters Registration ensuring all guidelines are being filed.
Laserfiche Sorting forms received into appropriate categories and scanning into Laserfiche.
Receipting recording reporting negotiables instruments in accordance with established local procedures.
Maintain Professional and congenial relationships with clients the public and all branch staff. Keep manager informed of problem areas/offer solutions.
Case Transfers Transfer requests client files in and out as needed. Maintain log of transfers. Respond to worker requests for information on location of transferred files.
WHAT YOU NEED TO QUALIFY/MINIMUM QUALIFICATIONS:
Two years of general clerical experience; one year of which included typing word processing or other experience generating documents. OR
an associate degreein any field: OR
An equivalent combination of education and experience.
WORKING CONDITIONS:
Works primarily at a desk in a general office environment with some travel related to training or other meetings. This person will work in the office and there will be no option for a hybrid schedule. Multiple and restrictive Federal and State regulations apply. Numerous procedures exist for processing assignments that vary in nature and must be completed timely and accurately. Must be able to communicate program requirements in a manner that facilitates understanding to the general public and impaired individuals. There is frequent use of a personal computer telephones photocopy machines postage machine and other general office equipment. There may be exposure to communicable diseases. At times may have to deal with emotionally fragile and potentially hostile clients as well as people with hearing and speech difficulties. Physical demands of the position are limited.
This position requires a good attendance pattern and appropriate use of accrued paid leave in order to ensure branch coverage for vacations and other leaves as well as acceptable customer service for our clients community partners and the general public.
This position requires occasional travel of more than 100 miles per oneway trip which requires a valid drivers license and an acceptable driving record. If you do not you must be able to provide an alternate method of transportation. Travel may be in inclement weather.
ESSENTIAL ATTRIBUTES:
Experience providing good customer service both on the phone and in person.
Experience providing appropriate oral and written communication.
Experience proficiently using a variety of information technology.
Experience using effective time management working well in a team and experience defusing situations.
ATTENTION ALL CANDIDATES!
Please make sure your application materials resume or job history are clearly outlined as this information will be used to determine your starting salary range. Note: Your cover letter (if requested) and resume may be uploaded in the Resume/CV field on the online application.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
BACKGROUND CHECKS AND REQUIREMENTS
If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I9 form confirming authorization to work in the United States. ODHS will use EVerify to confirm that you are authorized to work in the United States.
BENEFITS
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
EMPLOYMENT PREFERENCE
Veterans preference:
General Information
This is a permanent fulltime position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact for accommodation requests under the Americans with Disabilities Act (ADA) application questions or jobspecific questions.
The recruiter for this position is Jennifer Moisa. If you contact the recruiter please include the job requisition (REQ) number listed at the top of this job post.
Email:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
