Senior Insight Analyst
Senior Insight Analyst
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Job Description
Job Title Senior Insight Analyst
Location Leicester or Bexhill (Hybrid)
Welcome to Hastings Direct
Were a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company weve made huge investments in our technology pricing data and analytics capabilities over the past few years along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team were doing exactly the same building a market leading finance technology platform investing in our team and our approach to leadership development with a real focus on commercially adding value to the business.
The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD. If you like what you see we hope youll consider joining our team.
We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If youre excited about joining us and think you have some of what we are looking for even if youre not 100 sure we would love to hear from you.
Role overview
Sitting within Customer Operations this role will enable the call centre operation to make informed decisions faster through the provision of high quality dashboards reporting and MI. Youll be maintaining continually improving and developing the suite of reporting available to contact centre management and deliver critical insights so that Hastings Direct can achieve our goals efficiently and effectively.
Job details youll need to have demonstrable experience in:
Providing insight to the Contact Centre Leadership Team on all contract centre activity ensuring they can answer questions solve problems and make decisions
Using analytics skills and tools and historic data to produce predictive analytics around customer interactions within the contact centre
Linking multiple data sources to produce enriched insight and identifying trends correlations and causes and developing a schedule of insight production
Proactively identifying needs for onoff bespoke insight to prove or disprove theories working closely with the Contact Centre Leadership Team to ensure all insights offer support for their strategies
Creating high quality insight visualisations and presentations to communicate findings and ensuring data accuracy integrity and timely updates in reporting systems
Providing guidance and mentorship to junior analysts promoting best practices in data analysis insight and BI tool usage
Essential skills we would love you to have:
Experience of producing high quality data analytics predictive analytics and insight with the ability to work with large data sets and significant amounts of information
Strong technical knowledge (essential substantial SQL knowledge with the ability to train/mentor others excellent ability to creative Power BI dashboards understanding of Cloud technologies with development approaches tools and techniques such as Snowflake)
Demonstrable experience of strong stakeholder management skills must be able to communicate technical terms and subjects to nontechnical stakeholders where required
The interview process
Our interview process involves the below:
Recruiter screening call
1st stage interview with hiring leader(with case study) Microsoft Teams
2nd interview with another member of our senior leadership team Microsoft Teams
As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS please visit our inclusive business page on our careers website Diversity inclusion equality and fairness with Hastings Direct Hastings Direct Careers
Regrettably we are unable to offer sponsorship for this role.
Benefits: in addition to a competitive salary and 5k car allowance you will also receive
Flexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detail
Competitive bonus scheme all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing as a Band 4 colleague Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing as well as providing you with 4x your salary with our life assurance cover income protection at no extra cost and matched pension contributions up to 10 we are proud to provide you with an award winning package which includes discounts cashback free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme we have the thrive mental health app our colleague assistance programme available 24/7 our own inhouse mental health first aiders support groups and a dedicated team to make sure we are covering your needs
Theres more! 27 days annual leave bank holidays with the option to buy or sell one of your weeks access to our health care cash back plans dental plans discounted health assessments Cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more .
Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
Required Experience:
Senior IC
Employment Type
Part-Time
