CRM Campaign Manager
CRM Campaign Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewAs a Campaign Manager at TMobile you are responsible for the development and of CRM campaigns in order to grow and retain TMobiles customer base. This position is specifically responsible for timeliness quality and accuracy of campaign & its results. Furthermore in scope is the identification of channel and process improvement to support campaign management efficiency & effectiveness.
The Campaign Manager builds and manages the campaign plan or program including: channels test & learn plan achievement management QA/UAT and ensures timely deployment of customer messaging. This role guides forecasting conversations with business partners delivering presizing workback schedules channel performance reporting insights generation and recommendations. This role works cross functionally with key team members agencies and other partners. The position requires experience 3 years) with direct to consumer (D2C) channels CRM project management direct marketing channels digital marketing reporting stakeholder management.
Job Responsibilities:
- Coordinating with multiple crossfunctional teams in a fastpaced environment often in remote setting.
- Lead direct marketing campaigns endtoend to TMobile base customers through relevant channels Mail Email SMS App etc.
- Builds campaign & communication plans including workback schedule to support the strategic goal provided by the business partner.
- Drives campaign planningincluding:channel plan test & learning plan campaign forecast resource support plans and key achievement results to deploy ontime.
- Partners with multiple internal and external functional teams to drive the initiative forward provide status updatesensure results are met provideimpact assessments and recommendationsand/or adjust schedule and plan as needs of the business shift.
- Ensures on time preparation of plan as well as consistency and accuracy of KPIs reach timing and messaging.
- Directly lead key elements of assigned campaigns including CARE/NRP review & approval; confirming list delivery with audience team; QA/UAT of creative; achievement management; deployment reporting; channel performance reporting; retrospectives & insights.
- Function as single point of contact for the campaign on behalf of campaign & channel management including ability to represent channel recommendations basic channel capabilities and summarize back to channel team if there are requests for new capabilities.
- Develop and coordinate the of specific campaign programs including performance tracking and the identification of gapclosing measures to drive future marketing decisions and campaign optimization.
- Supervise the of specific campaign programs including performance tracking and the identification of gapclosing measures.
- Identify and recommendimprovements for the intake and process within CRM and across the broader organization.
- Communicatetimelycampaign/program progress and success reports to internal team members and management.
- Facilitates retrospectives across teams and identifies takeaways for future standard methodologies.
Education:
- Bachelors Degree Business or related field (Required)
Work Experience:
- 2 years Project Management experience (has managed small to medium sized projects including multiple simultaneously).
- 2 years Experience in managing CRM campaigns on vendor or client side.
- 2 years Wireless cable or subscriber based industry experience managing or developing CRM programs.
- Experiences in relations management with external vendors and agencies.
- Experience in Up/CrossSelling and/or Brand Trust Loyalty Campaign Management Performance Analysis.
Knowledge Skills and Abilities:
- CRM (Required)
- Project Management (Required)
- Analytics (Required)
- Presentations (Required)
- Communication (Required)
- Relationship Management (Preferred)
- Branding (Preferred)
- Analysis (Preferred)
- Customer Relationship Management (CRM) (Preferred)
#CareersNotJobs
At least 18 years of age
Legally authorized to work in the United States
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
