HVAC Account Manager
HVAC Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We want YOU to join our HVAC team in San Antonio. We are seeking a thorough and communicative Account Manager for our HVAC team. This position will be responsible for meeting monthly sales and performance goals acting as customers advocate while working internally with multiple departments to ensure customers needs are understood and delivered.
Position Duties/Responsibilities:
Understand customers HVAC and BAS needs and explain the value of our services
Maintain up to date knowledge of company products and services offered; as well as current industry trends
Utilize industry knowledge and expertise to support customers and resolve their HVAC and BAS needs
Provide accurate quotes for maintenance repairs and installs
Provide timely communication response and followup
Resolve customer complaints or escalate to appropriate department and/or management
Attend relevant trade shows educational presentations and customeroriented conferences and events
Facilitate customer appreciation by sending welcome packages dropping treats/swag hosting lunches etc.
Actively represent Company in local organizations such as AAFAME and/or BOMA by attending luncheons events and participating in committees
Utilize CRM to maintain track and update customer data and activities daily
Maintain accurate records as it pertains to job walks and site visits
Collaborate with internal departments to facilitate full circle customer fulfillment
Monitor selfperformance through CRM and management reporting
Meet monthly sales and performance goals
Report progress regularly to Vice President; and seek feedback and coaching when needed
Facilitate open communication and close working relationships with team and management
Promote a company culture that encourages top performance personal growth and high morale
Ensure adherence to company policies and procedures
Position Qualifications:
Bachelors degree in sales communications or related field or equivalent training and experience
10 years experience in the HVAC industry or Tradesrelated industry
Driven and passionate about our company vision developing our team and serving our customers
Highly organized and diligent
Exceptional verbal and written communication skills
Excellent active listening skills
Ability to collect track and analyze large amounts of data
Advanced problemsolving skills
Adaptability in a facepaced rapidly growing company
Flexibility to varying situations and surprise circumstances
Ability to build rapport and collaborate with others within the company and externally
Proficiency in Microsoft Office Suite including Dynamics 365
Understanding of smartphones mobile applications VoIP phones computers printers copiers and modern office technology
Physical Demands/Work Environment:
Must be able to sit or stand for prolonged periods of time
Must be able to work on ladders lifts and from high elevations
Must be able to work in confined spaces
Must be able to work in extremely hot and cold climates
MUST have reliable transportation to commute to and from office jobsites and events
Required Experience:
Manager
Employment Type
Full Time
