Blood Donor Center Supervisor - Full-time with Benefits

Job Summary

The Blood Donor Center Supervisor provides clinical and administrative supervision for frontline staff in the Blood Donor Center and blood drives. The supervisor is responsible for the daytoday operations in the Blood Donor Center. The Supervisor also oversee the employees in the Blood Donor Center including performance reviews scheduling compliant management onboarding and performance management. The supervisor oversees donor safety and is responsible for improving donor safety and customer/staff satisfaction. Supervises the administrative regulatory and operative functions of the Blood Donor Center and the Patient Blood Management (PBM) program to ensure collection and transfusion related activities are conducted in the safest possible manner and meet or exceed all existing regulatory standards. Collaborates with Transfusion Medicine Manager on all budgetary activities in the Blood Donor Center and the Patient Blood Management (PBM). The Supervisor oversees all related activities with Marketing and Foundation Departments. Also participates in transfusion related meetings peer reviews and educational activities within the hospital.

Example of Essential Functions:

Responsibilities

Oversees and assists in the production of blood components manufactured at Frederick Health Blood Donor Center.

Supervision of assigned agents including but not limited to interviewing/hiring training coaching evaluating and disciplining to ensure a wellqualified team and to enhance operational success.

Ensures adequate staffing to meet call center objectives.

Projects staffing needs and develops strategies to ensure call hours objectives are met.

Initiates defined contingency actions during the call period as required to maximize production.

Responsible for monitoring individual agent calls evaluating calls against defined standards of performance and providing coaching to service agents.

Utilize thirdparty reviews to provide coaching. Identify and schedule training for agents according to identified needs.

Utilize systems reports and resources productively to achieve objectives costeffectively.

Implement programs for leading and motivating agent to achieve recruitment organizational objectives and minimize turnover.

Identifies operational problems immediately corrects the problems and works to prevent future recurrences. Works with support departments and supervisors to identify and solve problems.

Performs daily administrative and leadership tasks communicates department metrics daily weekly and monthly. Serves as a department resource by responding to questions from employees; handles escalated concerns that fall outside of the purview of the lead schedulers.

Provides training regarding laboratory and hospital policies and Blood Donor Services procedures

Monitors employees continuing education competency and proficiency

Perform employee evaluations

Ensures compliance with all regulatory agencies: FDA AABB CAP Maryland health department.

Develop and keep current Standard Operating Procedures and Policies

Monitors department QC and equipment maintenance

Investigates complaints problems and errors; ensures appropriate action is taken

Performs tracking and trending analysis as needed

Performs Blood Donor Services quality program duties as needed

Maintains Blood Donor Services quality program in accordance with regulations

Participates in Transfusion Committee meetings

Minimum Education Required Knowledge Skills and Abilities:

Qualifications

Medical Technologist MT MLS or RN with 2 years donor room experience

5 years experience in Immunohematology experience preferred

Donor room and/or Immunohematology skills preferred

Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

Neonate 0 thru 30 days)

Infant 31 thru 12 months)

Child 13 months thru 12 years)

Adolescent 13 years thru 17 years)

X Adult 18 years thru 65 years)

X Geriatric 66 years)

Caring for you as you care for the CommUNITY

Frederick Health offers a comprehensive and affordable benefits package. Health Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your familys needs. Life insurance ShortTerm Income Replacement and LongTerm Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience skills and education. If position is parttime salary will be prorated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. NonExempt positions may have shift differential and/or Overtime paid if applicable.

Pay Range: $57000$85000

Required Experience:

Manager