Service Design Specialist mfd

Do you want a job with a purpose

And do you want to make healthcare safer better and more reliable

Join our Team!

Join us as our Service Design Specialist at Dedalus one of the Worlds leading healthcare technology companies. This position is can be in France Germany Belgium Switzerland Austria or UK to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What youll achieve

As the SERVICE DESIGN SPECIALIST

You will:

• Guide the regions in the design and optimization of the service organizations to accommodate the introduction of ORBIS
• Act as a service representative in the R&D release documentation/processes
• Act as a service representative in the preassesment/Launch process when launching ORBIS in a new country
• Create/gather and maintain the required service transfer documents like default statement of work service plan default project plan
• Introduce review and optimize the required service processes to support the move of our products to cloud
• Define document the support model for ORBIS
• Act as a BU stakeholder in the international service management virtual community and project management virtual community
• Act as a BU stakeholder in the international service management virtual community and project management virtual community
• Continuous optimization of the processes and documentation for a serviceoriented and customerfriendly delivery organization

Take the next step towards your dream career

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Heres what youll need to succeed:

Essential Requirements

• Over 5 years experience as an engineer or consultant supporting clients in a high tech or software environment (ideally within Healthcare IT) and a degree in computer science or medical informatics
• Languages: Fluent in French and English.
• Ability to work independently with limited supervision
• Strong analytical and leadership skills
• Certified ITIL 4 or PMP/Prince 2 is a plus
• Knowledge of hospital Workflows IHE HL7 FHIR and DICOM
• You are familiar or have experience with one of these cloud platforms: AWS/Azure
• You are familiar or have experience with container concepts: Docker Kubernetes/Openshift

Desirable Requirements

• Knowledge in German would be a plus.
• You have excellent verbal written and presentation skills
• Selfmotivated with history of remote work
• Your are accountable and take ownership for tasks/issues escalated to the team and act as a facilitator when required
• Commitment to teamwork and ability to foster productive working relations with internal and external groups

We are Dedalus come join us

Dedalus is committed to providing an engaging rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate and to enable and enhance clinical cooperation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Groups activities and the ultimate beneficiary. For this reason we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of 7600 people including around 1000 people in France in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 31st May 2025

Our Diversity & Inclusion Commitment sets out Dedalus approach to ensuring respect inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and on this journey we must remain authentic and realistic but also ambitious.

Our diversity & inclusion commitment Dedalus Global

Life Flows Through Our Software