Program Manager Special Programs and Continuing Education
Program Manager Special Programs and Continuing Education
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Job Description
Are you looking for a dynamic career opportunity where you can make a meaningful impact on lifelong learning and workforce development The University of Dayton seeks a Program Manager Special Programs and Continuing Education to support and enhance our diverse portfolio of continuing education programs including senior learning initiatives professional and workforce development noncredit courses and educational travel. This role offers an exciting opportunity to manage operations improve processes and contribute to expanding accessible learning opportunities for adult learners. This fulltime benefiteligible position offers comprehensive health dental and vision insurance retirement benefits disability coverage tuition assistance for employees and dependents generous paid time off and a commitment to professional growth and wellness programs.
Key Responsibilities:
Program Operations & Administration 40
*Serve as the primary administrator for registration software and the noncredit student database.
*Process all program registrations and payments ensuring accuracy and efficiency.
*Manage program calendars scheduling and logistics for courses events and educational travel experiences.
Customer Engagement & Support 15
* Act as the main point of contact for prospective and current students faculty instructors and community partners.
* Provide exceptional customer service by responding to inquiries troubleshooting registration issues and guiding students through enrollment processes.
Program Development & Marketing 25
* Coordinate creating editing and distributing marketing materials including brochures mailings and promotional content.
* Work with university marketing teams and external vendors to ensure effective program branding and visibility.
* Maintain and update program websites and communication channels to reflect current offerings.
Technology & Systems Management 20
* Manage registration platforms student databases and learning management systems.
* Implement process improvements to enhance program efficiency and user experience.
* Train staff faculty and students on using programrelated technology systems.
* Bachelors degree OR an associates degree with at least five years of relevant professional experience.
* Three or more years of experience in program coordination administrative operations student services or a related field.
* Strong communication and customer service skills with the ability to engage with diverse learners including older adults and working professionals.
* Proficiency in Microsoft Office Suite (Excel Word PowerPoint and Google Suite) and the ability to quickly learn new software.
* Ability to multitask manage priorities and work independently with minimal supervision.
* Attention to detail organizational skills and ability to meet deadlines.
* Willingness to work flexible hours including occasional evenings and weekends (approximately 12 times per year).
While not everyone may possess all of the preferred qualifications the ideal candidate will bring many of the following:
* Masters degree in education business or a related field.
* Experience in higher education continuing education or workforce development programs.
* Familiarity with learning management and student information systems (e.g. Banner COGNOS Runway).
* Experience working with adult learners including senior education programs.
* Knowledge of or experience working in a Catholic Marianist higher education environment.
To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.
Applicants must be currently authorized to work in the United States on a fulltime basis. The University does not provide work visa sponsorship for this position.
Informed by its Catholic and Marianist mission the University is committed to the principles of diversity equity and inclusion. Informed by this commitment we seek to increase diversity achieve equitable outcomes and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer we will not discriminate against minorities women protected veterans individuals with disabilities or on the basis of age race color national origin religion sex sexual orientation or gender identity.
Required Experience:
Manager
Employment Type
Full-Time
