Patient Access Associate On-Site H
Patient Access Associate On-Site H
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Job Description
Current Employees:
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The Patient Access department has an exciting opportunity for a full time Patient Access Associate to work at Lennarin Coral Gables FL. The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e. vendors customers patients staff students etc. to the department by promptly greeting them in person or on the telephone and answering or referring their inquiries appropriately.
Serves as the first point of contact for patients and customers entering facility/department.
Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information.
Interacts and works effectively with patients of all ages and the healthcare team to ensure a favorable first impression and positive patient/customer experience.
Obtains patient identification and compares against information in EMR to properly identify patient before marking as present.
Assists patients in navigating selfserve kiosks.
Queues patients for checkin/out.
Identifies patients arriving late and communicates with clinical team.
Confirms patient identity and places wristband on patients.
Identifies patients at risk of falls and places appropriate wristband.
Provides updates to patients waiting in reception area.
Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays.
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM REQUIREMENTS:
High School Diploma required.
Customer Service Experience preferred
Knowledge Skills and Abilities:
Tier 1 essential worker that provides critical functions that cannot be paused in traditional and nontraditional healthcare settings.
Subject to potential contact/exposure to patients who can transmit contagious diseases.
Able to be available 30 minutes prior to opening and after clinic ends which fluctuates depending on clinic and provider in addition to weekends evenings holidays and during disastrous events (e.g. hurricanes pandemics etc.
Able to float and provide coverage without advance notice based on daily organizational needs including working in offsite locations tents or having to come onsite if working remotely.
Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.
Adherence to punctuality and attendance standards remaining flexible to meet departmental needs and ensure appropriate clinic flow.
Ability to navigate multiple systems and independently service patients promptly in a fast paced constantly changing environment.
Knowledge of health care regulatory guidelines and compliance including but not limited to: OSHA HIPAA JC AHCA EMTALA and CMS.
Ability to recognize analyze solve and deescalate issues that may arise during workday by applying sound judgement and critical thinking.
Strong telephone contact handling skills and active listening.
Ability to adapt/respond to different types of situations and personalities.
Excellent communication and presentation skills.
Ability to prioritize and manage time effectively.
Any appropriate combination of relevant education experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H2Required Experience:
IC
Employment Type
Full-Time
