Site Supervisor - Express Care
Site Supervisor - Express Care
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Salary Not Disclosed
1 Vacancy
Job Description
Thank you for considering a career at Roper St. Francis Healthcare!
Scheduled Weekly Hours:
40Work Shift:
Rotating Shifts (United States of America)Primary Function/General Purpose of Position
The Center Administrator assist in managing operations for an urgent care clinic by managing staffing training supplies workflow billing processes and customer service as well as maintaining a safe positive work environment.
Essential Job Functions
Works primary shifts as clinical staff and/or front desk receptionist 50 of the time.
Monitors clinic activity and patient flow to ensure efficient and effective patient care.
Participates in promotion of positive culture and teamwork.
Demonstrates excellence in care in all interactions for both patients and internal teams.
Identifies opportunities for improvement troubleshoots issues and/or communicate/escalate timely to Provider direct supervisor or other appropriate internal resources.
Maintains a safe and supportive environment by keeping the work area exam rooms and equipment in clean orderly and safe manner.
Maintains clinical and administrative skills to meet patient care and daily operational needs.
Understands and adheres to the legal responsibilities and requirements within the role.
Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager.
Performs crossfunctional duties as needed including front desk duties such as registration scheduling answering phones cash handling and other duties such as scribing ordering of supplies etc.
Participates in interviews for front desk receptionist medical assistant xray technician and other support staff positions.
Creates and maintain staff work schedules and ensure optimal staffing across functional areas within clinic.
Assists in evaluation of behaviors and disciplinary action of staff.
Ensures employees are adequately trained to perform assigned duties safely and correctly.
Ensures excellence in customer experience by addressing customer feedback monitoring patient satisfaction metrics and implementing solutions for improvements.
Ensures staff compliance with company policies and procedures and state and federal rules and regulations.
Maintains proper inventory process and ordering to ensure adequate stock of supplies.
Participates in meetings for regular touch base and for special project as needed.
Assists in problem solving and implementation of operational strategies under the direction of clinic and market leadership.
This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other jobrelated duties as required by their supervisor subject to reasonable accommodation.
Licensing/Certification
BLS Basic Life Support (required within 90 days of hire)
Maintain current licensure/certification if applicable (MA ED Tech ED Tech Advanced) (preferred)
Education
High School Diploma or GED (required)
Work Experience
2 years experience in healthcare setting (required)
1 year experience in supervisory/leadership role (required)
Training
Electronic Health Record EPIC Docutap or Experity (preferred)
Language
None
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patients status and interprets the appropriate information needed to identify each patients requirements relative to his or her age specific needs and to provide the care needed as described in departmental policies and procedures.
Infant 112 months)
Pediatrics 112 years)
Adolescents 1317 years)
Adults 1864 years)
Geriatrics 65 years and older)
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be exposed to human blood and other potentially infectious materials.*
May be exposed to adverse weather conditions; cold hot dust wind etc.
May have periods of constant interruptions.
* Individuals in this position are required to exercise universal precautions use personal protective equipment and devices and learn the policies concerning infection control.
Physical Requirements
Physical Demands
Frequency 0 133 3466 67100
Lifting/ Carrying 050 lbs. x
Lifting/ Carrying 50100 lbs. x
Push/ Pull 050 lbs.x
Push/ Pull 50100 lbs.x
Stoop Kneelx
Crawlingx
Climbingx
Balance x
Bending x
Work Position
Frequency 0 133 3466 67100
Sitting x
Walkingx
Standing x
Additional Physical Requirements/Hazards
Physical Requirements
Manual dexterity (eye/hand coordination)
Perform shift work
Maneuver weight of patients
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity far
Acuity near
Hazards
Depth perception
Use of Latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to x ray/electromagnetic energy
Skills
Strong oral verbal and written communication skills
Attention to detail
Critical thinking problem solving skills and ability to work independently
Strong conflict resolution skills and communication with customers
Evaluate employee performance and behaviors and escalate as necessary
Basic computing skills
Knowledge of billing operations including ICD10 and CPT coding medical terminology.
Requires judgment in selection of alternative courses of action.
Adapts standard principles to new or changed conditions.
Requires listening skills to maintain cooperative associations.
Roper St. Francis Healthcare is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive affordable medical dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department:
RSF Express Care Johns Island RSF Urgent CaresIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Required Experience:
Manager
Employment Type
Full-Time
