Manager Multimedia
Manager Multimedia
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-04-2025
Job Description
Job Summary
The Utah Education and Network UEN is seeking an Operations Manager for its UEN Video Operations Center VOC . The UEN VOC is the first point of contact for technical support of UENs world class IVC System which is a serviceprovider grade video and collaborationbased service that supports and serves the distance education needs of UENs higher education and K12 stakeholders throughout the state of Utah. The VOC manager will have direct supervisory responsibilities for the daily operation and oversight of the UEN VOC and Video Tier 1 support group. Position will manage the daily operations of the UEN VOC and Tier 1 technicians in providing statewide support of all softwarebased platforms and endpoint hardware connectivity of the UEN IVC system and associated services.
Responsibilities
Position will manage the daily operations of the UEN VOC and Tier 1 technicians in providing statewide support of all softwarebased platforms and endpoint hardware connectivity of the UEN IVC system and associated services. Position will assist with the oversight analytics and regular reporting of the VOC Tier 1 department support services and performance. Including but not limited to reviewing tracking and escalating trouble tickets for follow up and resolution. Provide reports and maintain technical information provided to UEN management regarding the status and reliability of the IVC system equipment and hardware. Position will assist with determining user needs and requirements and recommend ways to improve system technologies and department efficiencies. Position will work and communicate with peer departments and managers UEN leadership and staff regarding IVC services department priorities dependencies and related daily technical support aspects of the VOC . Carryout projects and assignments at the request of UEN management and administration. Assist the IVC administrator in establishing and managing VOC Operations budgets. Review and update VOC internal and external processes policies and procedures as they relate to IVC services. Assist the department administrator regarding all service contracts associated with IVC video services to include Cisco FLEX and SmartNet. Assist the department administrator regarding the tracking and management of internal and external capital hardware and equipment. Engage and communicate with UEN stakeholders virtually and inperson helping build manage and maintain working relationships with internal and external stakeholders as needed. As a manager the position must be prepared to represent UEN to its partners peer staff end site users and various stakeholders throughout the state and nation. Collaborate coordinate and assist with various IVC related special events. Position is required to use multiple softwarebased applications utilized by the UEN and UEN IVC services. After hours and weekend work as required. Ability to travel as needed. Must rely on experience and judgment to plan and accomplish goals.
Minimum Qualifications
Bachelors degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four years of progressively more responsible management experience. Background knowledge of hiring departments area of specialization in order to analyze plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Masters degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
The Utah Education and Network UEN is seeking an Operations Manager for its UEN Video Operations Center VOC . The UEN VOC is the first point of contact for technical support of UENs world class IVC System which is a serviceprovider grade video and collaborationbased service that supports and serves the distance education needs of UENs higher education and K12 stakeholders throughout the state of Utah. The VOC manager will have direct supervisory responsibilities for the daily operation and oversight of the UEN VOC and Video Tier 1 support group. Position will manage the daily operations of the UEN VOC and Tier 1 technicians in providing statewide support of all softwarebased platforms and endpoint hardware connectivity of the UEN IVC system and associated services.
Responsibilities
Position will manage the daily operations of the UEN VOC and Tier 1 technicians in providing statewide support of all softwarebased platforms and endpoint hardware connectivity of the UEN IVC system and associated services. Position will assist with the oversight analytics and regular reporting of the VOC Tier 1 department support services and performance. Including but not limited to reviewing tracking and escalating trouble tickets for follow up and resolution. Provide reports and maintain technical information provided to UEN management regarding the status and reliability of the IVC system equipment and hardware. Position will assist with determining user needs and requirements and recommend ways to improve system technologies and department efficiencies. Position will work and communicate with peer departments and managers UEN leadership and staff regarding IVC services department priorities dependencies and related daily technical support aspects of the VOC . Carryout projects and assignments at the request of UEN management and administration. Assist the IVC administrator in establishing and managing VOC Operations budgets. Review and update VOC internal and external processes policies and procedures as they relate to IVC services. Assist the department administrator regarding all service contracts associated with IVC video services to include Cisco FLEX and SmartNet. Assist the department administrator regarding the tracking and management of internal and external capital hardware and equipment. Engage and communicate with UEN stakeholders virtually and inperson helping build manage and maintain working relationships with internal and external stakeholders as needed. As a manager the position must be prepared to represent UEN to its partners peer staff end site users and various stakeholders throughout the state and nation. Collaborate coordinate and assist with various IVC related special events. Position is required to use multiple softwarebased applications utilized by the UEN and UEN IVC services. After hours and weekend work as required. Ability to travel as needed. Must rely on experience and judgment to plan and accomplish goals.
Minimum Qualifications
Bachelors degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four years of progressively more responsible management experience. Background knowledge of hiring departments area of specialization in order to analyze plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Masters degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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