Labor Time Consultant
Labor Time Consultant
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Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
OurAmericas Distribution Services Division (ADSD) provides governance and administration of Cat dealers across the U.S. Canada and Latin America.
Werecommittedtoour customers who build a better world with our products services and solutions. We understand andshowthevalue of why they should always choose us. Were exploring new ideas and opportunities innovatingto discover the breakthroughs necessary for tomorrows growth.
Through it allweareone team creating and delivering worldclass components and solutions superior to the more about theCaterpillarExperience.
Job Summary
As a Labor Time Consultant you will be responsible for developing and maintaining service labor time strategy for machines and engines. This entails working with internal teams on maintaining existing labor time data leveraging data analytics and performing labor time studies on Cat products at Caterpillar or dealer facilities.
Additional Info:
- This position is located in Chennai Tamilnadu.
- Domestic relocation assistance is available for this position.
- This position requires up to 25 of working time travel (both domestic and international).
What You Will Do:
- Responsible for developing and maintaining service labor time strategy for machines and engines. This entails working with internal teams on maintaining existing labor time data leveraging data analytics and performing labor time studies on Cat products at Caterpillar or dealer facilities.
- Product repair knowledge and experience is critical to ensure quality labor time data and studies. These times are used to support dealer service option quoting improving dealer shop efficiency and for warranty claim purposes.
- Candidate must be able to work effectively with product groups dealers and customers to create and maintain accurate labor times and continually work to improve processes.
What You Have (Required Skills):
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Researches and verifies customer needs and expectations.
Helps link organizational objectives to customer needs and expectations.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Provides a quality of service that customers describe as excellent.
Responds to unexpected customer requests with a sense of urgency and positive action.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Explains the importance of effective business communication.
Speaks/writes using correct language mechanics and gestures.
Strategic Thinking: Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Demonstrates the ability to articulate how own work supports the business strategy.
What Will Set You Apart (Preferred Skills):
- A Bachelors degree or equivalent work experience
- Experience managing or implementing dealer service related projects
- Experience serving equipment
- Experience working with product support service information
- Familiarity of service data Calculator Web SIS OLGA and other consumers of service data
- Strong product knowledge or machine repair experience
- Microsoft Excel proficiency; Cat systems knowledge: SIS HVC EDS Vis Mockup
- Experience with Product Support Service information: Disassembly and Assembly manuals Troubleshooting documents Parts Manuals
- Understanding of Cat engineering practices: print reading product structure impacts of engineering change processes
- Cat product family knowledge
What You Will Get:
We look forward to welcoming the successful candidate to our dynamic diverse and friendly team. We have a culture of openness autonomy support personal development as well as a continuous drive for improvement.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.
About Caterpillar
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment offhighway diesel and natural gas engines industrial gas turbines and dieselelectric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reducedcarbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.
Relocation is available for this position.Posting Dates:
April 14 2025 April 25 2025Caterpillar is an Equal Opportunity Employer (EEO).
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Required Experience:
Contract
Employment Type
Full-Time
