Deputy Service Manager-West UIS 4656
Deputy Service Manager-West UIS 4656
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Job Description
Founded in 1991 Mindray is one of the leading global providers of medical devices and solutions. Firmly committed to our mission of advance medical technologies to make healthcare more accessible we are dedicated to innovation in the fields of Patient Monitoring & Life SupportInVitroDiagnostics and Medical Imaging System.
Headquartered in Shenzhen China Mindray possesses a sound global R&D marketing and service network with subsidiaries and branch offices in 32 countries in North and Latin America Europe Africa and AsiaPacific as well as 31 branch offices in China.
Inspired by the needs of our customers we adopt advanced technologies and transform them into accessible innovation bringing healthcare within reach. While improving the quality of care we help reducing its cost making it more accessible to a larger part of humanity. Today Mindrays products and services can be found in healthcare facilities in over 190 countries and regions. In China Mindrays products and solutions can be found in nearly 110000 medical institutions and 99 of Class A tertiary hospitals.
Designation Deputy Service Manager
Reporting to Regional Service ManagerWest Region
Location Mumbai
Exp 12 Years
Education: Minimum Engineering Degree in Instrumentation / Electronics / Electrical / BioMedical / Equivalent.
Job Summary
The position is responsible to support and manage distributors in region/territory and product line to provide service to achieve customer satisfaction maximizing customer retention by strengthening the technical service support skill and customer management ability and to achieve the service sales target.
Key Responsibilities:
- Service delivery
- Perform on site & remote service including installation basic training troubleshooting repairing replacing routine check preventive maintenance (PM) calibration quality plan Market and sales support usually within a specific geographic area. Manage customer from service aspect.
- Collect information about customers need &competitors in service performance during service delivery.
- Service channel support and management
- Implementation in service channel agreement signing regular review and service assessment/audit.
- Support distributor dealer or service channel remotely or on site for escalated issue.
- Plan and deliver trainings to service channel to improve their service ability
- Monitor and improve service performance from service channel.
- Work compliance
- CRM system operation compliance.
- Spare parts management.
- Valueadding service
- Service sales achievement.
- Perform valueadded service in region including BME interaction service camp/service week as per plan and guiding.
- Knowledge and Education Requirements
- Electronic biomedical Life Support medical equipments or relevant professional category
- Over 3 years of working experiences in service in medical equipment industry.
- Skillsets and Competencies
- Problem solving
- Good communication skills
- Willing to learn and skillful in sharing
- Adaptable to cross culture environment.
- Good command of spoken and written English.
- Familiar with computer and office software.
- Physical Demands / Working Environment
- The post holder will have frequent travel to domestic customers
- Working Relationships
- The post holder primarily reports to the regional service manager
- The internal work interfaces include but not limited to: local sales service team operation team and financial team.
- The external work interfaces include but not limited to: distributors endusers and the 3rd party service providers.
- Technical Skill set and Business Requirements
- a) Drives and support the Business Growth of Mindray through innovative process.
- b) Must have strong interpersonal and effective communication skills.
- c) Work independently and as part of a group to accomplish individual and team objectives as well as resolve routine customer concerns.
- d) Demonstrate Mindray Vision Mission and Core Values Integrity Intensity Innovation and Involvement.
Required Experience:
Manager
Employment Type
Full Time
