Guest Service Agent
Guest Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
As a Guest Experience Agent at our iconic Hotel Cala di Volpe you will play a crucial role in ensuring that every guest receives exceptional service from the moment they arrive until their departure. Your primary responsibility will be to create a welcoming and memorable experience for our guests addressing their needs and exceeding their expectations.
Hotel Cala di Volpe nestled in the heart of the stunning Costa Smeralda is renowned for its breathtaking views luxurious amenities and unparalleled service. Our hotel offers a unique blend of traditional Sardinian charm and modern elegance making it a truly special place to work and our closeknit team that values a sense of belonging and family atmosphere. Youll work in a beautiful and inspiring environment gaining invaluable experience and learning from some of the most renowned professionals in the hospitality industry.
Key Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor.
- Personalize the guests stay prior to arrival and address their requests promptly.
- Handle guest inquiries requests and complaints professionally.
- Manage special requests and create unforgettable experiences for guests.
- Provide information about hotel amenities services and local attractions.
- Promote and upsell hotel services and amenities to enhance the guest experience.
- Assist with checkin and checkout processes ensuring efficiency and accuracy.
- Coordinate with other departments to fulfill guest needs and enhance their stay.
- Ensure the lobby and front desk area are clean organized and inviting.
- Maintain a high level of knowledge about hotel policies procedures and offerings.
Qualifications:
- Previous experience in a customer service or hospitality role preferably in a luxury hotel setting.
- High proficiency in Italian and English. Additional languages are a plus.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and attention to detail.
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
- Proficiency in using hotel management software and other relevant technology.
- A positive attitude and a passion for delivering outstanding guest service.
- Flexibility to work various shifts including weekends and holidays.
No matter what position you are in there are a few things that are critical to success creating a safe workplace and positive working relationships with others following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Service Agent will be on their feet and moving around (stand sit or walk for an extended time) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested by Supervisors) is critical for Guest Service Agent to get it right for our guests and our business each and every time. Contact appropriate individuals or departments (e.g. Bellperson Front Desk Housekeeping Engineering Security/Loss Prevention) as necessary to resolve guest calls requests or problems. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive record and relay messages accurately completely and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents injuries and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas technologies or processes to increase organizational efficiency productivity quality safety and/or costsavings. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
