Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative highquality solutions designed to enhance lives and delight those we serve. Were looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying Toyota does not offer sponsorship of job applicants for employmentbased visas or any other work authorization for this position at this time.

Who Were Looking For

ToyotasField Technical Operations Department is looking for a passionate and highly motivatedTier 2 Technical Assistance System (TAS) Product Engineer.

The primary responsibility of this role is to be the component area subject matter expert for Tier 1 (TAS) agents who are providing technical support to dealership technicians and to be a liaison between (TAS) and the Customer Quality Services (CQS) groups.

Reporting to the TAS Supervisor the person in this role will support the Technical Assistance System Department objective to maximize product quality customer satisfaction brand loyalty and repeat purchases of Toyota and Lexus vehicles.

What Youll Be Doing

• Provide technical expertise to Tier 1 TAS Agents in the diagnosis of Chassis and Body/Paint issues with emphasis on ADAS systems. Candidate will also need to provide their expertise on the Powertrain and Electrical component areas

• Coach train and develop Tier 1 Agents to increase their ability to handle TAS cases and ensure excellent customer satisfaction

• Review and audit TAS cases

• Liaison to CQS SA and BC Departments to provide twoway communication between the departments to support ED/ER goals communicating emerging issues latest fixes topics of interest parts recoveries and Go and See requests

• Leverage incoming vehicle technical information to improve product quality through Early Detection of vehicle product issues and escalate to appropriate CQS departments

• Handle special assignments to support TAS Department objectives

• Support Region/Area Field Technical Specialist as needed for escalated cases case closing and reporting

• Create Technical Communications (TCs) based on information provided by component groups and approve TCs created by Tier One agents

• Monitor Tier One TAS agents calls and provide coaching for diagnostic steps and case documentation

• Review (Technical Assistance) TA closed cases for quality and Early Detection potential; ensure that cases were handled or escalated to the appropriate departments as needed

What You Bring

• Experience as a Technical Assistance Call Center Agent TMNA CQS or working as a vendor supporting the Toyota Technical Assistance System

• Proficiency using T3 TAS Toyota Technical Information System (TIS)

• Bachelors Degree (or higher) in a technical discipline or equivalent work experience

• Experience with an automotive manufacturer or supplier in a technical capacity that includes technical writing/reporting

• Strong knowledge of Toyota/Lexus powertrain drivetrain chassis/body. vehicle electronics networking and on/offboard service technologies

• Management leadership and negotiation skills with the desire and ability to help shape mentor and grow junior members

• Proficiency in Microsoft Office programs: Excel Word PowerPoint

• Strong technical writing and effective communication skills including experience developing and presenting A3 Papers or PowerPoint presentations

• This position requires driving. A motor vehicle record thats acceptable by company standards is required for this position.

Added Bonus If You Have

• Experience as a Toyota Technical Assistance System Tier 1 TAS Agent Vendor supporting Toyota TAS Field Technical Specialist Service Training Specialist CQS Product Engineer or Field Product Engineer experience

• Handson diagnostic experience on the Gen 1 and Gen 2 RAV EV

• User Acceptance Testing experience with new Software Systems

• A bachelors degree in either Engineering or Industrial/Automotive Technology/Services or equivalent industry experience

• Product Engineer or Quality Specialist experience

• PQSS Quality Assurance Department or Toyota Motor Engineering & Manufacturing North America/CQE/Assembly Plant Vehicle Quality Department experience

• Familiarity with Toyota Quality Communications Network (TQCN) and Quality Assurance Analytics software

• Technical Hands On automotive experience

• ASE Master Automobile/L1 Certification

• Toyota Master Diagnostic and/or Lexus Master Service Technician Certification

What Well Bring

During your interview process our team can fill you in on all the details of our industryleading benefits and career development opportunities. A few highlights include:

A work environment built on teamwork flexibility and respect

Professional growth and development programs to help advance your career as well as tuition reimbursement

Team Member Vehicle Purchase Discount

Toyota Team Member Lease Vehicle Program (if applicable)

Comprehensive health care and wellness plans for your entire family

Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute

Paid holidays and paid time off

Referral services related to prenatal services adoption childcare schools and more

Tax Advantaged Accounts (Health Savings Account Health Care FSA Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.