drjobs Field Service Engineer العربية

Field Service Engineer

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1 Vacancy
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Job Location drjobs

Hod HaSharon - Israel

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

AField Services Engineeris responsible to perform the field service activities for
Professional Diagnostics by provision and coordination of all activities relating to instrument troubleshooting instrument installation instrument preventative
maintenance software and hardware modifications relating to both pre and postsales requirements.

Position location: Tel Aviv

Key Responsibilities


Technical Support
* Take accountability for cases being resolved by receiving cases contacting
clients providing telephonic support.

* Coordinate the resolution of escalated technical cases by identifying issues
that require escalation referring to appropriate escalation processes
providing feedback to customers internal sales and line manager following
up until resolved and closing cases within customer expectations.
* Proactively provide technical support to customers by receiving adhoc
customer support requests while on site after hours etc. by receiving request
for support from customer logging case on system providing technical
support and closing case or distributing case correctly immediately.
* Provide expert technical support by receiving escalated cases evaluating and
resolving or escalating according to escalation policy and providing feedback
to customers until resolved.

Modifications
* Conduct modifications by receiving notification of modification / enhancements upskilling on technical requirements contacting customers to schedule modifications and conducting as per specifications and standards and within deadlines.

* Manage the modification projects by engaging with internal stakeholders providing technical guidance.

Installations & DeInstallations
* Initiate project installations / deinstallations by being appointed as project
installation lead engaging with Project Manager agreeing installation

requirements and specifications conducting site inspection understanding
customer expectations and Customer Service and Support.
* Maintain a customer centric approach with all customer engagements by
aligning with the Roche values maintaining professionalism providing quality
technical support and advice and delivering according to their expectations
and SLA at all times.
* Proactively resolve customer issues by conducting courtesy visits identifying
potential issues and resolving and taking preventative action at all times.

Who you are:

* Diploma in Electrical Engineering/ Mechanical Engineering/
Biomedical Technology or equivalent.
* Experience in technical support services an advantage.

* Basic knowledge of server communication an advantage.
* Experience in the medical diagnostic industry an advantage.
* Highlevel fluency in Hebrew and English.
* Strong communication and interpersonal skills Ability to work independently.
* The successful candidate needs to be in possession of a valid drivers license.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver lifechanging healthcare solutions that make a global impact.


Lets build a healthier future together.

Roche is an Equal Opportunity Employer.

Employment Type

Full-Time

Company Industry

About Company

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