Collections Specialist
Collections Specialist
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$ 26 - 28
1 Vacancy
Job Description
INTRODUCTION
Company Overview:
BioMatrix is a nationwide independentlyowned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the oftenchallenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey staying focused on optimal clinical outcomes.
At BioMatrix the heart of our Inclusion Diversity Equity & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyones contributions are acknowledged and celebrated. Our goal is to draw in develop engage and retain talented highperforming individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients employees and partners.
Schedule & Location:
Monday Through Friday Between 8am Central Standard Time & 4:30pm Central Standard Time
It is anticipated that an incumbent in this role will work in a hybrid capacity in Overland Park KS with three 3 days required onsite each week. Work location schedule & status are subject to change based on business needs.
Job Description:
The collections specialist is responsible for claims submission followup for correct and timely payment to achieve the goal of low delinquent payer balances for all therapy types. This position is responsible for ensuring the effective and efficient management of the assigned collections / reimbursement for payors. Also monitors collections activity and develops necessary corrective action to resolve deficiencies denials and all unpaid open balances. Ensures all compliance legal and regulatory requirements are met when interacting with all Internal and External customers. Ensures customer inquiries are resolved in a timely professional manner.
QUALIFICATION REQUIREMENTS
- GED or high school diploma required
- Minimum of three 3 years of working experience in collection related activities required
- Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
- Basic level skill in Microsoft Office (including Word Excel PowerPoint etc..
QUALIFICATIONS PREFERRED
- Minimum of five 5 years of working experience in collection related activities preferred
- Previous home infusion therapy billing experience preferred
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Following up on insurance claims to ensure timely payment.
- Working with insurance companies to resolve any denials or short payments.
- Communicating effectively with internal teams to ensure smooth operations.
- Understanding when a claim was billed correctly vs when it is not.
- Have a thorough understanding of payer contracts.
- Understanding the different types of home infusion medications and therapies.
- Knowledge of insurance verification and reimbursement processes.
- Address customer inquiries and resolve billing discrepancies providing excellent customer service to both internal and external stakeholders.
- Stay updated on relevant billing regulations coding guidelines and payer requirements ensuring compliance with all applicable standards.
- Familiarity with clearinghouses and the billing functionality.
- Assist with various data entry administrative and clerical tasks.
KNOWLEDEGE SKILLS AND ABILITIES REQUIREMENTS
- Able to stay abreast of payer alerts and reimbursement changes.
- Able to work in a fastpaced environment.
- Able to navigate and interpret insurance contracts.
- Ability to actively communicate inspire and motivate all levels of staff.
- Ability to think and act strategically and proactively.
- Ability to maintain accurate records and prepare reports and correspondence related to the work.
- Ability to organize and coordinate the work of others.
- Ability to set priorities and assign work to other professionals.
- Excellent analytical skill.
Communication Skills
- Oral Communication Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills
- Become and remain proficient is all programs necessary for .
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- This position requires constant sitting with occasional walking standing kneeling or stooping.
- This position requires the use of hands to finger handle or feel objects and the ability to reach with hands and arms.
- This position requires constant talking and hearing.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- This position must occasionally lift and/or move up to 20 pounds
- Required to move/lift physical hardware.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425.
While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
OTHER
- Will participate in legal and ethical compliance training each year.
- Will consistently behave in compliance with the BioMatrix LLCs legal and ethical policies and procedures.
- Will abide by the policies of BioMatrix LLC as set forth in the Compliance Manual.
- Will not participate in any conduct considered to be unethical or illegal.
EXPECTATION FOR ALL EMPLOYEES
Supports the organizations mission vision and values by exhibiting the following behaviors: integrity dedication compassion enrichment and enthusiasm places patients first is allin with stackedhands and is focused on relentless consistency wins.
GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified.
The incumbent must be able to work in a fastpaced environment with demonstrated ability to juggle and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate.
Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organizations services (may include: visitors patients employees or others).
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
