Director Security Services
Director Security Services
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$ 99840 - 164736
1 Vacancy
Job Description
Ann & Robert H. Lurie Childrens Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology research and familyfriendly design. As the largest pediatric provider in the region with a 140year legacy of excellence kids and their families are at the center of all we do. Ann & Robert H. Lurie Childrens Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Day (United States of America)Location
Job Description
General Summary of Position Responsibility:
Facilitates promotes and models a leadership philosophy and style consistent with the Lurie Childrens Hospital of Chicago Medical Center leadership statement. Provides strategic and operational leadership for the following areas: Security and Concierge. Establishes promotes and maintains Childrens Hospital of Chicago Medical Center security and protection programs on all campus and satellite locations.
Essential Job Functions:
Area Specific Job Accountabilities:
Directs the daily activities of the security and concierge staff including recruitment orientation coaching corrective action and termination as required.
Develops plans implements and manages security operations aimed at providing a safe and secure environment for patients families visitors employees and any guests of Lurie Childrens Hospital of Chicago Medical Center.
Establishes operational procedures for activities such as customer service excellence quality assurance and patient safety for the departments of security and concierge services.
Develops plans implements and manages projects and processes that improve and maintain effective security operations.
Oversees management of enterprisewide securityrelated equipment. e.g.: camera systems alarms access control and keying systems for all sites. Also coordinates any necessary training and education for the equipment.
Maintains performance improvement activities within the departments and participates in quality activities.
Serves as liaison between Childrens Hospital of Chicago Medical Center community leaders and local authorities such as law enforcement and fire department.
Provides leadership for and actively participates in investigations relative to accidents thefts injuries or any other required situations.
Collaborates with Human Resources in the management of employee relations matters for staff within the department.
Directs the recruitment hiring and disciplinary action processes for the units assigned.
Develops and administers policies and procedures to accomplish departmentspecific and organizational initiatives. Plans develops and manages the operating and capital budgets of areas of responsibility. Closely monitors monthly financial performance responding to unfavorable variances appropriately.
Assures compliance with all JCAHO State Federal and local regulatory laws standards and protocols.
Develops and maintains security management programs for Childrens Hospital of Chicago Medical Center.
Provides new employee orientation Infection Control Security and Safety Training Fire Safety Infant Abduction MSDS Emergency Preparedness and EMTALA Education Training.
Partners with Patient Care Support Services leaders to develop oversee and maintain operational budget for security and concierge services.
Knowledge Skills and Abilities:
Bachelors degree in a related field. Masters degree preferred.
Minimum of 5 years of related experience.
Certification in one of the following: International Association for Healthcare Security and Safety (IAHSS); Certified Healthcare Protection Administrator (CHPA); American Society for Industrial Security (ASIS); Certified Protection Professional (CPP).
Demonstrated understanding of applicable security best practices procedures and related state federal compliance requirements.
Must be able to manage in a fast paced and stressful environment.
Previous leadership experience preferred.
Strong verbal and written communication skills.
Excellent customer service skills.
Ability to exercise sound reasoning while maintaining a tactful demeanor in all dealings with patients families and staff.
Leadership Accountabilities:
Clinical Quality Outcomes
Establishes and maintains high standards for quality of care & patient safety.
Takes initiative to improve both processes and outcomes incorporating best practices and innovations in professional field.
Ensures compliance with Lurie Childrens policies and all accreditation & regulatory bodies and their standards.
Strategic Growth
Compellingly communicates to staff the critical role they play in achieving Lurie Childrens mission and strategic goals.
Facilitates organizational change initiatives; leads and supports staff in adapting to a rapidly changing health care environment.
Facilitates development and achievement of professional & personal goals for self and staff.
Effectively recruits orients develops & retains a talented and diverse workforce.
Brand Identity
Strengthens our brand as a top tier provider and employer by establishing and maintaining high standards for excellence.
Models our values of service innovation and teamwork. Holds others accountable for living these values.
Fulfills the Employee Promise by fostering a challenging & compassionate work environment recognizing strong performance and listening and acting on feedback
Customer Satisfaction
Consistently models our Service Principles in internal and external interactions and ensures that the Service Principles are fulfilled to by others.
Ensures employees receive information needed to perform jobs including feedback to enhance performance and customer satisfaction.
Proactively addresses performance issues when indicated and administers policies decisions & disciplinary actions with consistency.
Financial Performance
Aligns department goals and manages department resources and budgets to meet Lurie Childrens strategic objectives. Helps others understand the drivers of financial success for department and Lurie Childrens.
Works in conjunction with Financial Management to ensure secure and proper handling of cash received in all hospital locations.
In accordance with the Americans with Disabilities Act the above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. These statements are not intended to be an exhaustive list of all responsibilities duties and skills of personnel so classified.
Education
Pay Range
$99840.00$164736.00 SalaryAt Lurie Childrens we are committed to competitive and fair compensation aligned with market rates and internal equity reflecting individual contributions experience and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees leadership incentivesfor select roles health and retirement benefits and wellbeing programs. For more details on other compensation consult your recruiter or click the followinglink to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO) Paid Holidays and Paid Parental Leave
403(b) with a 5 employer match
Various voluntary benefits:
Supplemental Life AD&D and Disability
Critical Illness Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Childrens facilities
Discount purchasing program
Theres a Place for You with Us
At Lurie Childrens we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds skills and viewpoints recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly appreciate differences and make meaningful connections that foster belonging and allyship. This is a place where you can be your best so we can give our best to the patients and families who trust us with their care.
Lurie Childrens and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin ancestry age disability marital status pregnancy protected veteran status order of protection status protected genetic information or any other characteristic protected by law.
Required Experience:
Director
Employment Type
Full-Time
