Subject Matter Expert Case Locate Interstate Child Services onsite DMV area
Subject Matter Expert Case Locate Interstate Child Services onsite DMV area
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Job Description
ICF is currently seeking a Subject Matter Expert Case Locate & Interstate to provide Program Support Services (PSS) for the Administration of Children and Families (ACF) Office of Child Support Enforcement (OCSE). The purpose of this project is to assist the Administration for Children and Families (ACF) Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management technical support training/communications and data access services. As the Subject Matter Expert you will provide expertise into the Case Locate and Interstate (CLI) Line of Business and will be responsible for coordinating all project deliverables in your area of work.
The successful candidate will have relevant experience and a documented record of working within child support enforcement programs particularly in interstate case processing and reconciliation. They will demonstrate a strong understanding of case location techniques data analysis and compliance with federal and state regulations. Additionally the candidate will possess knowledge of federal and state compliance requirements for child support enforcement and have experience in policy development implementation and process improvement related to interstate case management. Their expertise will enable them to identify and resolve case discrepancies ensure data integrity and support the effective coordination of interstate child support cases.
The hire of the Subject Matter Expert Case Locate & Interstate or any replacements thereof must be approved in writing by the CO or the COR.
Key Responsibilities:
- Facilitate effective communication and coordination across national child support programs and assist states with their Case Management by:
- Providing information/data from federal systems and sources
- Adding new data sources to the FPLS/Portal to improve decisionmaking
- Eliminating data redundancies for child support agencies through streamlining.
- Coordinating communication and outreach among all child support partners standardizing tools and technology conducting feasibility studies of data providing technical assistance to states and preparing user guides for stakeholders.
- Conducting training for child support agencies to increase usage of OCSE systems.
Basic Qualifications:
- MS or BS Required
- Minimum of 5 years experience in a child support program leadership including experience meeting all contract deliverables and requirements within budget and the use of appropriate tools to track project deliverables.
- Minimum of 10 years relevant child support services and enforcement experience or an equivalent of education and training.
- Minimum of 3 years experience working in a multiple contractor environment
- Ability to travel up to 10
Preferred Skills/Experience:
- Masters in social services related field.
- Experience working with state and federal agencies courts and child support professionals.
- Ability to provide technical assistance and training to staff on CSE and ICR best practices.
- Experience with interstate case processing including the Uniform Interstate Family Support Act (UIFSA).
- Familiarity with the Federal Case Registry (FCR) State Case Registries (SCRs) and the National Directory of New Hires (NDNH).
- Understanding of case location techniques (e.g. data matching employer reporting and federal/state databases).
Professional Skills:
- Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities.
- Sound business ethics including the protection of proprietary and confidential information.
- Exceptional oral and written communication skills with attention to detail.
- Analytical problemsolving and decisionmaking capabilities.
- Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors.
- Prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
- Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.
- Proficiency in MS Office Applications (Word PowerPoint Outlook Excel Project) and MS SharePoint.
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Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cuttingedge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether inperson or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on fulltime employment is:
$97699.00 $166088.00DC Client Office (DC88Employment Type
Full-Time
