Become a part of our caring community and help us put health first

The Associate Operations Director Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Associate Director Clinic/Center Administration requires a solid understanding of how organization capabilities interrelate across department(s).

The Associate Operations Director Clinic/Center Administration is responsible for developing and leading the implementation of strategic staffing plans operational policies and standardized procedures across assigned clinics. This role works in close collaboration with physician leaders and clinical teams to ensure operational excellence and optimal patient outcomes in a valuebased care environment. The Associate Director identifies and resolves complex technical and operational challenges implements performance improvement initiatives and ensures compliance with regulatory and organizational standards. This position may oversee multiple clinic managers and/or highly specialized professional staff and plays a key role in driving culture consistency and performance across the market.

Additional responsibilities include:

• Translating strategic objectives into operational action plans.
• Monitoring key performance metrics (Clinical financial and patient experience) and using data to drive improvement.
• Supporting growth initiatives including new clinic openings provider onboarding and service line expansions.
• Championing patientcentered care and fostering a culture of accountability collaboration and continuous improvement.
• Serving as a key liaison between frontline teams and market leadership ensuring clear communication alignment and .

Use your skills to make an impact

• Minimum 5 years of management experience in clinical care or a related healthcare field.
• Bachelors degree in Business Administration Healthcare Administration or related field
• Job is considered patient facing and is part of Humanas Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.
• Current CPR certification.
• Associates working in the State of Florida will need ACHA Level II Background clearance.
• Must be passionate about contributing to an organization focused on delivering quality valuebased care and continuously improving consumer experiences.
• Deep understanding of valuebased care models particularly within the Orlando market including familiarity with regional demographics population health trends and competitive landscape.
• Proven ability to oversee multiple clinical sites driving performance and consistency across teams.
• Expertlevel proficiency in EMR systems (Electronic Medical Records) preferably Athena with the ability to train troubleshoot and optimize workflows.
• Strong command of Microsoft Office Suite with emphasis on Excelmust be comfortable building analyzing and interpreting complex reports to drive operational decisions.
• Demonstrated success in fostering a collaborative inclusive team culture with the ability to influence and engage clinical and administrative leaders.
• Ability to thrive in a matrixed leadership structure and work in partnership with physician leaders and market executives.
• Strong organizational and communication skills with the ability to influence prioritize and lead through change in a fastpaced environment.
• Patientfirst mindset with a clearfocus on delivering exceptional care experiences and improving health outcomes.

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time 40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.

$100000 $141300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support wholeperson wellbeing. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) shortterm and longterm disability life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive preventive care to seniors including wellness visits physical exams chronic condition management screenings minor injury treatment and more. Our unique care model focuses on personalized experiences taking time to listen learn and address the factors that impact patient wellbeing. Our integrated care teams which include physicians nurses behavioral health specialists and more spend up to 50 percent more time with patients providing compassionate personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patients wellbeing.

About CenterWell a Humana company: CenterWell creates experiences that put patients at the center. As the nations largest provider of seniorfocused primary care one of the largest providers of home health services and fourth largest pharmacy benefit manager CenterWell is focused on wholeperson health by addressing the physical emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM) CenterWell offers stability industryleading benefits and opportunities to grow yourself and your career. We proudly employ more than 30000 clinicians who are committed to putting health first for our teammates patients communities and company. By providing flexible scheduling options clinical certifications leadership development programs and career coaching we allow employees to invest in their personal and professional wellbeing all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or veteran status. It is also the policy ofHumanato take affirmative action to employ and to advance in employment all persons regardless of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.