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Company Overview
Promise empowers utilities and government agencies to create flexible affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates helping individuals clear debts faster and reducing delinquencies for our partners.
We treat people facing financial difficulties with respect and dignity providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir Google Stripe and esteemed government leaders.
Backed by over $50 million in funding from top investors such as 8VC Kapor Capital XYZ Ventures and Howard Schultz weve been recognized as one of Fast Companys Worlds Most Innovative Companies of 2022.
As an MLOps Engineer at Promise youll be at the forefront of integrating artificial intelligence and machine learning into our mission of transforming the way individuals facing financial difficulty receive and interact with essential public services. Your primary responsibility will be to design develop test and manage endtoend generative AI and large language model (LLM) applications and services for both internal and external products. This will include creating and managing complex AI systems integrating LLMs realtime systems APIs and agentic workflows in a robust scalable and powerful manner. Your expertise in AI technologies will drive innovation efficiency and automation across our platform.
Join us in a dynamic growthoriented environment where your work will directly impact peoples lives and shape the future of government services. This is an exceptional opportunity to be a key player in leveraging AI to enhance our product offerings and drive positive social impact.
A minimum of 7 years of professional software development experience.
Passionate drive for our mission and relentless pursuit of customer success.
Intolerance for mediocrity and high commitment to doing everything necessary to achieve your goals.
High moral and ethical standards seeking open and honest communication and rejecting manipulation dishonesty and intolerance.
Demonstrated dedication and commitment to our customers shareholders employees and local communities.
Experience with Python especially for asynchronous applications.
Expertise with LLMOps general MLOps or other closely related AI specializations especially experience with testing and maintaining production LLM applications and with selfhosting ML models.
Experience with cloud infrastructure (Terraform Pulumi).
Experience with scalable containerized solutions (Kubernetes GKE ECS Docker).
Strong proficiency in systems architecture.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race color religion sex sexual orientation gender identity national origin disability genetic information age or military or veteran status. Additionally the Company complies with applicable state and local laws governing nondiscrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities pregnant individuals and those with sincerely held religious beliefs in accordance with applicable laws.
Promise engages in US government contracts and restricts hiring to US persons which includes US citizens and permanent residents (e.g. Green Card holders). Additionally candidates must reside in the US.
Required Experience:
Senior IC
Full-Time