Associate Client Services Treasury Management Servicing
Associate Client Services Treasury Management Servicing
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Job Description
Are you looking for a challenging role that includes the convenience of working virtually at home Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Richmond VA Charlotte NC or Plano TX.
Commercial Client Operations (CCO) is one of the largest divisions in the Commercial Bank this teams scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Treasury Management team.
As part of our Treasury Management servicing team we work with commercial clients both proactively and reactively to engage on all servicing needs. Our associates are on the frontline delivering on our commitment to provide an exceptional client experience. We are growing and looking for great customer focused advocates to join the team. We are currently searching for a Senior Associate Client Service.
Responsibilities:
At the Associate level you will be a team member in a dynamic fastpaced environment. You will need to have exceptional communication skills (verbal written presentation and interpersonal) a positive mindset and above all a client first work ethic. You will be required to balance risk to Capital One while delivering an industryleading experience to clients. This individuals responsibilities will include:
Complete a highvolume of inbound and outbound phone calls daily
Own the client experience in all interactions including detailed follow through
Execute job duties following policies standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
Keep internal and external stakeholders (client sales service operations product) informed of status risks and issues to delivery
When complaints problems and/or issues arise work with partners driving to root cause and identifying sustainable repeatable solutions to ensure repeat occurrences are avoided for all clients
Make it easy for a client to interact with Capital One
Learn and become an expert in Capital One credit deposit and treasury management products and services to proactively and reactively resolve clients needs
Research and learn about your clients industry business and individual banking needs
Collaborate within and across teams and organizations to analyze and resolve client issues
Advocate for clients needs with internal stakeholders by providing thoughtful feedback on where clients are achieving their goals as well as where their needs are not being met
Develop effective solutions for clients when something doesnt go as planned and eloquently recover to delight the client
Represents Treasury Management with internal partners and clients based on proven track record of sound judgment
Develop solutions to problems based on subject matter expertise and research of areas within and beyond own area of responsibility
Deliver results which routinely exceed requirements and expectations with minimal guidance on unstructured objectives
Contribute to team goals and actively questions decisions and assumptions to elevate team performance
Travel to client sites when required
Work on projects as requested
Own your individual development
Desired Attributes and Skills:
Passionate about both delivering a great client experience and complying with laws and regulations
Forward leaning into technology automation and emerging financial products
Fluid in adapting to and embracing change for themselves and with others
Intellectually curious inquisitive and open minded
Integrated thinkers and creative problem solvers
Exceptional and confident communicators negotiators and influencers
Tenacious in pursuing and achieving their goals and objectives
Motivated to achieve results through teamwork and collaboration
Proactive about their own development and learning with an optimistic growth mindset
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps with 10 Mbps preferred
To validate ISP speeds from a Chrome browser go to type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider speed and service package from the associate. Requirements are subject to change as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty 60 days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 50 miles of one of the hub locations based inor 28203 and be comfortable coming in person whenever required with no less than 24 hours notice.
Basic Qualifications:
High School Diploma GED or equivalent certification
At least 1 year of experience with Microsoft Office (Outlook Excel Word PowerPoint) or Google Suite (Sheets Slides Docs)
At least 1 year of experience in customer service client services business process management or project management
Preferred Qualifications:
Bachelors Degree or Military experience
2 years of experience in customer service client services business process management or project management
2 years of experience with Treasury Management
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte NC: $64700 $73900 for Client Service AssociateCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
IC
Employment Type
Full-Time
