Associate Client Service - Whole Portfolio Servicing
Associate Client Service - Whole Portfolio Servicing
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$ 90000 - 120000
1 Vacancy
Job Description
About this role
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
Client Experience Delivery clientfacing teams orchestrating all aspects of service delivery and onboarding teams bringing new business onto our platform
Wealth differentiated capability for both Whole Portfolio and Wealth clients & products respectively
Client Experience Operations core client operations teams driving reporting billing and onboarding due diligence across the globe
Client Experience Transformation accelerating progress towards our CX mission via research and competitive insights analytics marketing business and change management
Team Overview
Whole Portfolio Servicing (WPS) sits within the Client Experience Delivery organizationand is responsible for delivering personalized client servicing to deepen and grow some of our most complex and diverse client engagements. By building our capabilities to meet the broad needs of whole portfolio mandates we create a differentiated servicing experience for the growing volume of largescale strategic solutions partnerships. In the role of Client Service Officer (CSO) you will be a dedicated member of the client servicing team for BlackRocks OCIO business.
Client Service Officer Role
Buildrelationships foster connectivity & manage expectations with clients
Navigate BLK to developsolutionsto service challenges making the firm feel small to clients
Establish a positive relationship with complex OCIO clients and build a deep understanding of their organization and whole portfolio investment solution
Demonstrate a deep client knowledge to understand how BlackRock can continuously improve its service proposition for complex clients
Lead the design and documentation of a servicing standard that meets each clients needs
Deliver a dedicated service experience that exceeds this standard through proactive engagement
Partner with specialized implementation team members to onboard and handle ongoing change to your complex mandates
Partner with colleagues and functions across BlackRock to innovate and develop new technology and operational processes that continue to improve the clients servicing experience
Own and evolve the core operational service offering in partnership with operational groups across the firm and our key third party providers
Contribute to client RFP pitches and new business opportunities in your capacity of CSO being a role model for delivering superior Client Experience
Experience
Proven client management skills and service philosophy
At least 3 years of experience in financial services
Ability to understand complex investment portfolios and experience with associated operating models
Experience in contributing to and delivery of client RFP pitch materials and presentations
Strong understanding of the key operational activities required to support multiasset solutions for large clients
Problem solver who seeks to innovate and design solutions
Naturally exudes emotional ownership for client needs
Confidence to form and deliver a clear opinion and articulation of your rationale
Excellent interpersonal skills and teamapproach attitude
Operates optimally under pressure and working to tight deadlines
Proficiency in independently prioritizing own work
Appreciation for importance of process to handle risk
A quick and curious learner who seeks to improve themselves and those around them
Understanding of the US regulatory landscape and how it impacts US institutional clients preferred
Our benefits
To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial wellbeing. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race creed color national origin sex (including pregnancy and gender identity/expression) sexual orientation age ancestry physical or mental disability marital status political affiliation religion citizenship status genetic information veteran status or any other basis protected under applicable federal state or local law.View theEEOCs Know Your Rights poster and its supplementand thepay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process please email . All requests are treated in line with our.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law including any applicable fair chance law.Required Experience:
IC
Employment Type
Full-Time
