Network Services Technician - Audio Visual Event Technology
Network Services Technician - Audio Visual Event Technology
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Job Description
Description
Network Services Technician
Company Overview
Pinnacle Live is a premium inhouse AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of bigpicture problemsolving and bootsontheground we deliver bespoke AV solutions for inperson virtual and hybrid meetings and live events. The most impressive impactful meeting and events all have the same common denominator: dedicated determined people working behindthescenes to make it happen. Were looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary:
The Network Services Technician is responsible for managing Pinnacle Lives venuebased networking products and services including network configuration and maintenance and all networkingrelated customer service inquiries. While prioritizing networking responsibilities the Network Services Technician will participate in all floor activities including sets strikes and all other AV activities.
Essential Functions:
- Lead communications with clients and stakeholders regarding networking experience while providing bestinclass customer service.
- Communicate capabilities to clients in coordination with hotel sales.
- Manage the installation configuration and testing of equipment attached to the network (temporary or permanent).
- Assists with and/or approves network design and architects any requested temporary circuits or wireless networks according to client specifications.
- Troubleshoot and assist the client with networking and AV equipment including client laptops
- Prioritize organize and execute networking activities while participating in AV activitiesincluding sets strikes storeroom maintenance general customer service and inventory maintenance.
- Participate in the maintenance of inhouse networking systems.
- Manages sales process for maximum capture of business and revenue.
- Assists with technical client consultations onsite visits conference calls etc.
- Coordinate with Sales and Operations Management in configuring and setting client networking needs before group arrival.
- Coordinate with Event Concierge and Sales Managers to ensure all onsite Networking additions and changes are appropriately documented.
- Maintain accurate client event information within the Companys business systems.
- Drive inventory processes for all networking equipment inventory.
- Review daily invoices with the client and obtain the clients signature on invoice(s) as needed.
- Ensure any lost stolen or damaged equipment is immediately reported to management.
- Ensure all Company occupied areas are clean organized and up to Company standards.
- Continually improve technical skills to include audio video/data staging and computer operation and networking.
- Comply with all Company policies and procedures
- Other duties as assigned.
Education & Experience:
- High School Graduate or equivalent
- One to Two 12 years exposure to audiovisual and/or hospitality industry preferred
- General computer proficiency and willingness to learn new platforms
Required Skills & Knowledge:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge skill and/or ability required.
- Excellent communication skills both written and verbal with individuals at all levels of the organization and assigned properties.
- Strong technical aptitude
- Strong understanding of layer 2 & 3 TCP/IP networking principles
- Knowledge of layer 2 VLANs including setup and configuration
- Demonstrated knowledge of virtual private networks (VPN)
- Must have a working knowledge of a variety of computer software programs
- Work requires continual attention to detail. Must be able to work in a fastpaced environment with demonstrated ability to juggle multiple competing tasks and demand
- Generous time off with PTO holidays and sick/personal days
- 401k with a contribution match
- Insurances; health vision dental and more
Required Experience:
IC
Employment Type
Temp
