Invoicing Agent
Invoicing Agent
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Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What Youll Do:
The Invoice Care Specialist within Invoicing Operations team is in charge of providing email support for travelling customers and internal teams who have an invoicing query request or complaint. They receive and troubleshoot invoicing query requests and complaints liaising with both teams and Partners to provide resolution for the customer and internal teams. They also provide in depth analysis and expertise to assess reasons behind a query ensuring the cause is correctly categorized for reporting in continuous improvement Invoice Care Specialist reports to a Team Leader based in the Invoicing Operations team.
Manage travelling customer invoice care complaints and queries to give a quality response to the internal or external customer using clarity and empathy so that the customer has renewed faith in service. To focus on First Contact Resolution so that the query is answered or complaint resolved for the customer as quickly as possible and within agreed service levels.
Contribute to continuous improvement processes to ensure each case is investigated providing an indepth root cause analysis clearly identifying the topic error type and area of responsibility. To categorize the case effectively so that clear reporting can derive from the analysis to help prevent future service failures and additional customer cases. To manage each case with a focus on the teams key objectives of Quality Global Alignment Productivity and Case reduction. To highlight and feedback any significant issues to your Team Leader/Manager.
To provide a consistent Client Experience to support your area/point of sale and provide support to other countries when required ensuring clients experience an aligned quality service in all countries
What Were Looking For :
Bachelors degree with 3 6 years of experience in Invoicing.
Proficiency in the Microsoft suite (Excel PowerPoint OneNote etc.
Fluency in English (written and oral) compulsory. Mastery of other languages (written and / or oral) desired depending on local markets.
Location
Gurgaon India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.
What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
